Technical Assistance Expert

hace 3 semanas


Bogotá, Bogotá D.E., Colombia DreamHost, LLC A tiempo completo
About DreamHost, LLC

We are a leading web hosting company dedicated to providing innovative solutions for individuals and businesses to establish a strong online presence.

Job Summary

We are seeking a highly skilled Technical Support Consultant to join our team. As a Technical Support Consultant, you will play a key role in interfacing directly with our customers, providing technical assistance and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Support: Provide technical assistance to customers via internal ticket system, live chat, and call-backs.
  • Troubleshooting: Analyze and resolve customer issues using quick thinking and keen troubleshooting skills.
  • Product Knowledge: Apply knowledge of web hosting principles, DreamHost products, and services to answer customer questions.
  • Diagnostic Procedures: Walk customers through diagnostic procedures to help them identify the source of their issues.
  • Trend Identification: Notice trends and internal issues and report them to management for resolution.
  • Software Installation: Guide customers through the installation and configuration of various software.
  • Issue Escalation: Escalate complex problems to appropriate staff members or departments.
  • Problem Resolution: Help customers identify and resolve problems with products via phone, email, and live chat.
Requirements
  • Technical Skills: Basic understanding of web hosting, Linux command-line, and strong analytical and problem-solving skills.
  • Communication Skills: Excellent communication skills with customers, supervisors, and peers.
  • Patience and Judgment: Ability to maintain patience with difficult customers and make sound judgments.
  • Work Environment: Ability to work autonomously and in diverse, virtual team environments.
  • Education: Bachelor's degree in computer science-related field of study preferred.
  • Experience: Minimum 3 years of technical support experience.
What We Offer
  • Competitive Salary
  • Worktango Team Member Recognition
  • Udemy Online Learning Courses
  • Opportunities for Profit-Sharing Bonuses
  • Fun Monthly Events
  • Opportunities for Growth
  • Laid-Back Atmosphere


  • Bogotá, Bogotá D.E., Colombia Connect Assistance A tiempo completo

    En Connect Assistance, estamos comprometidos con la innovación y el crecimiento en el sector de la asistencia en carreteras y hogares.Nuestro salario competitivo se adapta al costo de vida y experiencia del candidato, asegurando que nuestros empleados sean compensados justamente por su valioso trabajo.Como Especialista en Marketing Estratégico en...


  • Bogotá, Bogotá D.E., Colombia Td Synnex A tiempo completo

    Role OverviewAt TD SYNNEX, we're looking for a skilled Technical Solutions Enablement Expert to join our team.This is a unique opportunity to provide field technical support to our customers, serving as the primary technical interface for our products, solutions, and services.As a Technical Solutions Enablement Expert, you'll perform a variety of product and...


  • Bogotá, Bogotá D.E., Colombia Thehireboost A tiempo completo

    Job SummaryThis is a remote position with The Hire Boost. We're seeking a HighLevel Technical Expert who is well-versed in the use and overall strategy of HighLevel, specifically from the Marketing Agency perspective. As a Technical Expert, you will use both creative and critical problem-solving and technical thinking skills to educate users and solve issues...

  • Solutions Architect

    hace 1 día


    Bogotá, Bogotá D.E., Colombia TD SYNNEX A tiempo completo

    Job Description:The Solutions Architect - Technical Expert for TD SYNNEX will direct and coordinate Pre-Sales, Post-Sales, Consulting & Technical Support services activities and provide expertise to customers together with partners and Dassault Systems by performing technical discussions, solution demonstrations, deployment and installation, mentoring,...


  • Bogotá, Bogotá D.E., Colombia Launch Mobility A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Solutions Expert to join our team at Launch Mobility. As a key member of our client-facing team, you will play a critical role in building and maintaining strong relationships with our clients by understanding their strategic goals and technical needs.Key ResponsibilitiesClient Relationship...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Title: AMD Pre-Sales SpecialistJob Summary:We are seeking a highly skilled AMD Pre-Sales Specialist to join our team at Lenovo. As a key member of our sales team, you will provide technical assistance to our customers in the design and integration of applications using AMD based solutions.Key Responsibilities:Provide technical expertise to customers on...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job SummaryWe are seeking a highly skilled AMD Technical Solutions Specialist to join our team at Lenovo. As a key member of our sales team, you will provide technical assistance and support to our customers in the design and integration of applications using AMD based solutions.Key ResponsibilitiesArticulate AMD based technology offerings across multiple...

  • Técnico en Plomería

    hace 7 días


    Bogotá, Bogotá D.E., Colombia Connect Assistance A tiempo completo

    En Connect Assistance, buscamos un profesional con experiencia en plomería para unirse a nuestro equipo en el eje cafetero. Si eres un experto en instalación, reparación y mantenimiento de tuberías, te ofrecemos una oportunidad para crecer en una empresa líder en la industria de Asistencia en Carretera y Hogar.Responsabilidades:Instalar, reparar y...


  • Bogotá, Bogotá D.E., Colombia Panagora Group A tiempo completo

    Job Title: Expert in Gender and Inclusive Development Panagora Group is seeking a highly qualified Expert in Gender and Inclusive Development to join our team. The successful candidate will be responsible for providing technical assistance and support to our clients in the areas of gender equality and inclusive development.Key Responsibilities:Conduct...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Title: AMD Pre-Sales SpecialistDescription:This role involves providing technical assistance to Lenovo's Sales Team in the design and integration of customer applications using AMD based solutions.Key Responsibilities:Articulate AMD based technology offerings across multiple market verticals.Capture a solid understanding of the competitive landscape and...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job DescriptionThis role is responsible for providing technical assistance to Lenovo's Sales Team in the design and integration of customer applications using AMD based solutions.Key Responsibilities:Articulate AMD based technology offerings across multiple market verticals.Capture a solid understanding of the competitive landscape and clearly articulate the...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical assistance to customers and prospects, ensuring seamless onboarding and issue resolution.Key ResponsibilitiesProvide expert technical support via a support ticketing system, adhering to...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team at Medtronic. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer inquiries and issues in a timely and professional...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team in Latin America. As a key member of our global support team, you will provide technical assistance to our customers and prospects, ensuring seamless support experiences.Key Responsibilities:Provide expert-level technical support to customers via...


  • Bogotá, Bogotá D.E., Colombia Launch Mobility A tiempo completo

    Unlock the Future of MobilityAt Launch Mobility, we're redefining the Automotive Transport Industry. Our mission is to drive a shared, connected, sustainable, and equitable future by providing a comprehensive suite of services for mobility.Key ResponsibilitiesBuild and maintain strong relationships with key clients by understanding their strategic goals and...

  • Solutions Engineer

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia dotCMS A tiempo completo

    About the RoleWe are seeking a highly skilled Solutions Engineer to join our team at dotCMS. As a Solutions Engineer, you will play a crucial role in helping our customers understand the value proposition of our solutions by aligning their needs, objectives, and challenges with our product's capabilities.Key ResponsibilitiesParticipate in customer calls to...


  • Bogotá, Bogotá D.E., Colombia Logicalis Group (De) A tiempo completo

    Job SummaryCisco Switches Wi-Fi: We are seeking a skilled Technical Support Analyst to join our team at Logicalis Group (De). As a Technical Support Analyst, you will be responsible for providing technical assistance and support to customers and internal stakeholders. Your expertise in Cisco Switches Wi-Fi will be essential in resolving complex technical...

  • Technical Instructor

    hace 5 días


    Bogotá, Bogotá D.E., Colombia Gp Strategies Corporation A tiempo completo

    At Gp Strategies Corporation, we're dedicated to delivering innovative learning and development solutions that help organizations transform through their people. As a Technical Instructor - Automotive Expert, you'll play a crucial role in developing training content for face-to-face and virtual sessions, while also teaching and communicating with customers....


  • Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    Job Title: Security Expert Database AdministratorThis role is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity and strive to create an inclusive workplace.About the Role:As a member of the Support organization, your focus is to deliver post-sales support and...


  • Bogotá, Bogotá D.E., Colombia LotusFlare A tiempo completo

    Job Title: Solution ArchitectJob Summary:We are seeking a highly skilled Solution Architect to join our team at LotusFlare. As a key member of our engineering team, you will be responsible for designing and delivering technical solutions that meet our clients' needs.Key Responsibilities:Work closely with our engineering team and clients to understand their...