Digital Customer Success Manager, Project Coordinator

hace 3 semanas


Medellín, Antioquia, Colombia The Alvi Group A tiempo completo

Career Overview

We are looking for a highly skilled Digital Customer Success Manager to join our team at The Alvi Group. As a key member of our team, you will be responsible for ensuring the successful implementation, onboarding, and adoption of various digital projects, including websites, mobile applications, sales/marketing process automation, and advertising campaigns.

Key Responsibilities

  1. Develop and maintain a detailed project plan, monitor progress, and ensure timely delivery of digital projects.
  2. Collaborate with internal and external teams to design, develop, and implement digital projects.
  3. Provide end-to-end project management on client implementations and onboarding.
  4. Develop and maintain support documentation, including risk logs and requirement specifications.
  5. Communicate with the team and stakeholders to ensure all tasks are delegated and completed.
  6. Highlight potential risks or malfunctions and act proactively to resolve issues.
  7. Upsell, cross-sell, and increase referrals by delivering a world-class onboarding experience through a highly consultative and tailored approach.

Technical Requirements

  • Proven work experience as a Digital Project Manager in the web/mobile app development and digital advertising space.
  • Hands-on experience with project management software, such as SmartSheet, Monday, Trello, Google Sheets, etc.
  • Familiarity with Content Management systems and/or HTML/CSS.
  • Understanding of SEO and Google Analytics.
  • Experience working with small business owners to consultatively extract, understand, and address business challenges.

Culture Fit

  • We are looking for a passionate and motivated individual who is eager to solve business challenges through successfully implementing proven and creative solutions.
  • The ideal candidate will be open-minded, analytical, diligent, entrepreneurial, ambitious, creative, and fun.
  • We are a rapidly growing company that offers a combination of meaningful work, learning cutting-edge digital solutions, and opportunities for growth.

Language

  • English


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