Digital Customer Success Manager, Project Coordinator
hace 3 semanas
Career Overview
We are looking for a highly skilled Digital Customer Success Manager to join our team at The Alvi Group. As a key member of our team, you will be responsible for ensuring the successful implementation, onboarding, and adoption of various digital projects, including websites, mobile applications, sales/marketing process automation, and advertising campaigns.
Key Responsibilities
- Develop and maintain a detailed project plan, monitor progress, and ensure timely delivery of digital projects.
- Collaborate with internal and external teams to design, develop, and implement digital projects.
- Provide end-to-end project management on client implementations and onboarding.
- Develop and maintain support documentation, including risk logs and requirement specifications.
- Communicate with the team and stakeholders to ensure all tasks are delegated and completed.
- Highlight potential risks or malfunctions and act proactively to resolve issues.
- Upsell, cross-sell, and increase referrals by delivering a world-class onboarding experience through a highly consultative and tailored approach.
Technical Requirements
- Proven work experience as a Digital Project Manager in the web/mobile app development and digital advertising space.
- Hands-on experience with project management software, such as SmartSheet, Monday, Trello, Google Sheets, etc.
- Familiarity with Content Management systems and/or HTML/CSS.
- Understanding of SEO and Google Analytics.
- Experience working with small business owners to consultatively extract, understand, and address business challenges.
Culture Fit
- We are looking for a passionate and motivated individual who is eager to solve business challenges through successfully implementing proven and creative solutions.
- The ideal candidate will be open-minded, analytical, diligent, entrepreneurial, ambitious, creative, and fun.
- We are a rapidly growing company that offers a combination of meaningful work, learning cutting-edge digital solutions, and opportunities for growth.
Language
- English
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