Customer Onboarding Implementation Project Manager
hace 2 semanas
Customer Onboarding Implementation Project Manager
We are seeking a seasoned Customer Onboarding Implementation Project Manager to lead our implementation projects with customers of Tipalti's SaaS-based Accounts Payable automation and global payments solution.
As Onboarding Manager, you will work closely with internal and external customer teams to assess business and implementation risks, guide the technical integration process, and manage internal resources to resolve various customer issues.
You will utilize your technical skills in web applications and web services APIs to integrate our products and assist with technical problem-solving. Your strong analytical, creative thinking, and problem-solving skills will enable you to efficiently coordinate project timelines, tasks, and development efforts with our internal engineering and customer teams.
Key responsibilities include:
- Leading implementation projects with customers of Tipalti's SaaS-based Accounts Payable automation and global payments solution
- Coordinating project timelines, tasks, and development efforts with internal engineering and customer teams
- Using technical skills in web applications and web services APIs to integrate our products and assist with technical problem-solving
- Assessing business and implementation risks, and guiding the technical integration process
- Managing internal resources to resolve various customer issues
About the Ideal Candidate
- Proven experience in implementing SaaS applications
- Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct
- Relevant account and customer management experience
- Strong analytical, creative thinking, and problem-solving skills
- Excellent communication, project management, and multi-tasking skills
- Detail-oriented and well-organized
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