Advanced IT Support Specialist

hace 3 días


Medellín, Antioquia, Colombia Endava A tiempo completo
Job Summary

We are seeking a highly skilled Advanced IT Support Specialist to join our team at Endava. As an essential member of our operations, you will be responsible for ensuring the smooth functioning of our software applications, monitoring their performance, and providing timely support to resolve any issues that may arise.

Key Responsibilities
  • Evaluate business processes, identify areas for improvement, and develop solutions to optimize application performance
  • Analyze requirements, document results, and communicate effectively with clients, technicians, and managerial staff
  • Perform user acceptance testing to ensure solutions meet business needs and requirements
Requirements

To succeed in this role, you will need advanced English proficiency and technical knowledge in scripting languages such as PowerShell, HTML, C#, and BASH. Experience with CI/CD tools like GitHub, TeamCity, and Octopus Deploy is also necessary. Additionally, you should have a strong understanding of network protocols, security devices, and infrastructure troubleshooting. Proficiency in Jira and ServiceNow for ticket management is required. Knowledge of SQL and relational databases is beneficial, as is the ability to interpret data and evaluate trends.

What We Offer

In return for your expertise, we offer a competitive salary package, including a base salary of $85,000 per year, plus bonuses and benefits. Our comprehensive compensation package includes:

  • Competitive salary package
  • Share plan and company performance bonuses
  • Value-based recognition awards and referral bonus

We also provide opportunities for career growth and development, including career coaching, global career opportunities, non-linear career paths, and internal development programs for management and technical leadership. You will also have access to complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms, and pass-it-on sessions.

About Us

Endava is a leading technology consulting firm that harnesses technology to drive meaningful change. With a focus on engineering, industry expertise, and a people-centric mindset, we partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences. We pride ourselves on being a global community of innovators, and we empower our people to become the best version of themselves through our commitment to finance, career development, learning opportunities, work-life balance, health, and community.


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