Customer Service Expert for Cryptocurrency Exchange
hace 2 semanas
Become part of Crypto Directories, a leading global blockchain ecosystem and cryptocurrency infrastructure provider. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then we are the place for you. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and live chat and will include, but not limited to, customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Responsibilities: Key Tasks
Handle inbound calls, live chat, and other service methods. Provide accurate, valid, and comprehensive information. Follow communication procedures, guidelines, and policies. Support other business units with customer liaison, accurately documenting customer requests. Manage complaints by providing solutions and options within the time limits and following up to ensure resolution. Go the extra mile to engage customers.
About You
We are looking for someone with customer service experience or previous financial industry experience. A college degree or above is required. We prefer trilingual speakers with native Spanish, advanced English, and one more language. High level of honesty and integrity; proactive and meticulous; a sense of responsibility and teamwork spirit. Ability to work under pressure, strong communication skills, and exceed beyond expectations. Passionate about the customer service industry and can accept to work under different work shifts. Competitive salary and benefits make this role attractive to those passionate about the crypto industry. Estimated annual salary: $40,000 - $60,000.
Why Join Us?
Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless. Tackle fast-paced, challenging, and unique projects. Work in a truly global organization, with international teams and a flat organizational structure. Flexible working hours, remote-first, and casual work attire make this a great opportunity for those who value flexibility. Join our team and be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
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