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Customer Experience Ambassador

hace 1 mes

Colombia Crypto Directories A tiempo completo

Crypto Directories is a leading global blockchain ecosystem and cryptocurrency infrastructure provider. We offer a range of financial products, including the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. We are a fast-paced, mission-driven organization with endless opportunities to learn and excel. Customer support is key, with a platform providing excellent quality, fast response time, and accurate information via ticketing system and live chat. Support will be in Spanish & English; applicants need to speak both languages.

Job Responsibilities:

  • Handle inbound calls, live chat, and other service methods.
  • Provide accurate, valid, and comprehensive information.
  • Follow communication procedures, guidelines, and policies.
  • Support other business units with customer liaison, accurately documenting customer requests.
  • Manage complaints by providing solutions and options within time limits and following up to ensure resolution.
  • Go the extra mile to engage customers.

Requirements:

  • Customer service experience is not required; however, previous financial industry experience can be beneficial.
  • College degree or above.
  • Trilingual speaker with native Spanish, advanced English, and one more language will be preferred.
  • High level of honesty and integrity; proactive and meticulous; sense of responsibility and teamwork spirit.
  • Ability to work under pressure, strong communication skills, and exceed beyond expectations.
  • Pasionate about the customer service industry and willing to work under different work shifts.
  • Pasionate about the crypto industry.

About Working at Binance:

  • Be part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.
  • Tackle fast-paced, challenging, and unique projects.
  • Work in a truly global organization, with international teams and a flat organizational structure.
  • Competitive salary: $$40,000 - $60,000 per year, depending on experience.
  • Flexible working hours, remote-first, and casual work attire.