Customer Service Representative

hace 1 mes


Colombia Movate Technologies Services Limited A tiempo completo

Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Movate Technologies Services Limited. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions to their concerns.
  • Assess customer needs and proactively provide solutions with a high degree of accuracy.
  • Provide superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Document details of customer interactions into the system.
  • Drive customer loyalty by providing excellent service, accurate product and service knowledge to customers, and look for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences.
  • Keep customers informed on the status of their order, reconcile errors in a cost-effective manner, resolve post-order issues such as returns, and follow up to ensure all customer needs are fulfilled.

Requirements:

  • Advanced English language skills.
  • Excellent communication and interpersonal skills.
  • Good analytical and problem-solving skills.
  • At least 6 months of experience in customer service.
  • Ability to work in a team environment and build strong relationships with colleagues.

Working Conditions:

This is a full-time position working in Colombia. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. We offer a competitive salary of $1,200 - $1,500 per month, depending on experience, plus additional benefits.

Salary Estimate: $1,350 per month



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