Global Forwarding Coordinator
hace 3 semanas
We're seeking a detail-oriented Global Forwarding Coordinator to manage and execute daily shipments of freight for our customers. As a key member of our team, you will work directly with carriers to maintain the accuracy of shipment information, track and trace loads, and resolve issues as they arise. Our successful Global Forwarding Coordinators thrive in a fast-paced environment, utilizing strong communication skills to develop and grow relationships with our carriers.
Responsibilities- Ensure Operational Excellence: Understand the processes involved in international shipping from purchase order issuance to the delivery of cargo at the ultimate destination.
- Assist Global Forwarding personnel and other third parties with inquiries and problem resolution.
- Generate, file, and maintain up-to-date and accurate customer records, reports, and shipment documentation.
- Provide tracking and tracing services for customer shipments.
- Perform load audits and ensure customer data integrity.
- Facilitate Relationships: Collaborate with international team members and third-party agents to ensure efficiency and excellent customer service.
- Build strong relationships with customers, responding timely and following up on issue resolution.
- Provide reporting and documentation support to internal and external customers.
- Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards.
- High school diploma or GED.
- Fluent in Spanish and English (written and verbal).
- Preferred Qualifications: Minimum 2 years of previous working experience. Proficient in Microsoft Office Suite. Excellent verbal and written communication skills and phone etiquette.
We offer a dynamic, comprehensive onboarding program that jumpstarts your knowledge of C.H. Robinson and the logistics industry. You will gain valuable insights through interactive training, self-guided learning, in-office coaching, and mentoring. After this experience, you will be ready to become a high-performing member of our team and contribute to our success.
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