Service Coordinator
hace 2 semanas
About the Role:
In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. As a service coordinator, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations.
Key Responsibilities:
• Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
• Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
• Maintaining and monitoring competency and certification database.
• Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
Our Team:
You will join a dynamic, talented and high performing team, where you will be able to thrive.
Requirements:
• Immerse in in the management of resources, planning, handling of tools such as project management in major projects in the Colombian market.
• Ability to demonstrate your experience in coordination and/or supervision for 3 years of experience in projects in field service area.
• Possess an enhanced knowledge of knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry (petrochemical, production, or related).
• PMI certification, advanced Office, SAP, ERPs or ATS.
• Passionate about strategic leadership, Interpersonal communication, customer oriented, teamwork, organization and planning.
• Degree in electrical engineering, electronics, mechanical, industrial, mechatronics, electromechanical or related careers.
• At ease communicating in English at an advanced level.
About Us:
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.
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