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We are seeking a highly skilled and experienced Strategic Insights Manager to join our team at NielsenIQ. As a key member of our organization, you will be responsible for leading a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality reports.
Key Responsibilities- Team Leadership
- Manage and develop a team of direct reports, ensuring they are able to handle client requirements and demonstrate mastery of required competencies in their jobs to deliver desired performance levels.
- Establish high standards of performance, provide support, recognition, and feedback to develop associates and support a strong team environment focused on exceeding internal and external client requirements.
- Develop top talents in the team and ensure a succession plan is in place.
- Drive engagement, inspire, and motivate the team.
- Allocate work based on the current team workload capacity and the skills and aspirations of the team.
- Set objectives for direct reports, monitor progress, and provide feedback, conduct performance reviews.
- Foster a culture of knowledge sharing and recognition, and leverage best practices.
- Participate in the recruitment process for his/her own team and the department.
- Client Management
- Ensure that services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
- Partner with onshore partners to ensure NIQ and client objectives are met.
- Supervise quality check process and proper execution of the ways of working.
- Encourage constant optimization and automation of deliverables to improve speed and quality of service.
- Oversee prioritization of tasks and effective communication across stakeholder teams.
- Support the management of client expectations - if needed.
- Consult with onshore partners regarding general deliverables' concerns - if needed.
- Strategic Objectives
- Ensure that strategic objectives and KPIs are met in the direct team and in the broader department.
- 2+ years experience in team management (experience with matrix organization or remote team management would be an asset) and strong leadership competencies.
- 4+ years' experience in Marketing Research (exposure to more than one market/Client is an asset).
- Fluent communication in English - verbal and written (at least C1 level).
- Proven record of successfully working in a virtual environment and in a multicultural setting.
- University degree in Marketing, Economics, Data Science, or related field, preferred Postgraduate or MBA.
- Strong analytical mind, numerical skills, and business acumen.
- High level of communication, negotiation, and client service skills.
- High level of project management and time management skills.
- Interest in FMCG industry.
- Good expertise working with Microsoft 365 suite.
- Knowledge of advanced analysis, methods, and tools is an asset.
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
