Technical Support Specialist

hace 2 semanas

Cali, Valle del Cauca, Colombia Endava A tiempo completo

Company Overview

At Endava, we harness technology to drive meaningful change. With a people-centric mindset, we consult and partner with leading brands to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

Job Summary

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our software applications, including deployment, monitoring, maintenance, and optimization.

Key Responsibilities

  • Triaging requests, incidents, and queries in our Service Management tool within agreed SLAs.
  • Evaluating business processes, anticipating requirements, and developing solutions to improve efficiency.
  • Performing requirements analysis and documenting results.
  • Working closely with clients, technicians, and managerial staff to ensure solutions meet business needs.
  • Performing user acceptance testing and ensuring solutions meet business requirements.

Requirements

  • Experience working with customers and SQL or MS Excel for data processing or reporting.
  • Strong analytical thinking, excellent written and verbal communication skills, and high knowledge of the English language.
  • Ability to identify trends, use statistics to interpret data, and work in a structured approach.
  • Self-starter with business acumen, curiosity, and a basic understanding of how the Internet works.

Desirable Skills

  • Windows or Linux administration, MSDynamics or Peoplesoft knowledge, and previous experience in analyst positions.
  • Technical skills and understanding of the software development lifecycle, developing languages such as VBA, C++, Python, Java, and Database Administration SQL.
  • Design/architect skills, experience of working with IT customer service, support operation, and project management, and knowledge of SLA structure.

What We Offer

  • Competitive salary package, share plan, company performance bonuses, value-based recognition awards, and referral bonus.
  • Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership.
  • Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, and conferences.
  • Hybrid work and flexible working hours, employee assistance programme, global internal wellbeing programme, and access to wellbeing apps.
  • Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events, and celebrations.

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