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Client Relations Coordinator

hace 2 meses

Bogotá, Bogotá D.E., Colombia Staff4Me A tiempo completo

Role Overview: The Client Service Administrator is responsible for managing incoming communications through the Client Services Line and designated phone channels.

Key Responsibilities:

  • Demonstrate exceptional communication skills, both written and verbal, particularly in English.
  • Exhibit quick thinking and organizational abilities, capable of working independently.
  • Maintain a friendly demeanor and a strong desire to assist clients, including General Managers and Management Companies.
  • Utilize excellent problem-solving and multi-tasking skills to address client needs effectively.
  • Proficient in MS Office Suite to facilitate daily tasks.
  • Identify and analyze trends within processes, escalating issues as necessary to achieve resolutions.
  • Support escalated customer inquiries, manage cancellations, and possess a comprehensive understanding of Client Services processes.
  • Collaborate with various departments to address and resolve client concerns.
  • Possess substantial experience in providing support through inbound and outbound communications, including calls and emails.

Qualifications: The ideal candidate will be a proactive individual with a strong commitment to client satisfaction and a proven track record in a support role.