Technical Support Associate

hace 4 días


Barranquilla, Atlántico, Colombia Auxis A tiempo completo

Role Summary

The Service Desk Analyst L1 will serve as the primary point of contact for users, resolving technical issues and providing high-quality support services. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional customer experiences.

Main Responsibilities

  1. Troubleshooting: Identify and resolve technical issues using advanced troubleshooting techniques and available resources.
  2. Incident Management: Manage incidents from initiation to resolution, ensuring timely and effective resolution.
  3. Customer Communication: Communicate effectively with customers, providing clear explanations and solutions to their technical issues.
  4. Escalation Process: Escalate unresolved issues to the next level of support, maintaining a collaborative approach with stakeholders.

Requirements

  • Languages: Fluency in English and Spanish (oral and written) with a minimum proficiency level of B2+.
  • Technical Experience: Minimum 1 year of technical support experience, with exposure to IT frameworks such as ITIL.
  • Skills: Strong analytical and problem-solving skills, with ability to work under pressure and meet deadlines.

About Auxis

Auxis is committed to delivering high-quality support services to our clients. As a Service Desk Analyst L1, you will play a vital role in achieving this goal, leveraging your technical expertise and interpersonal skills to provide outstanding customer experiences.



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