Technical Support Associate
hace 4 días
Role Summary
The Service Desk Analyst L1 will serve as the primary point of contact for users, resolving technical issues and providing high-quality support services. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional customer experiences.
Main Responsibilities
- Troubleshooting: Identify and resolve technical issues using advanced troubleshooting techniques and available resources.
- Incident Management: Manage incidents from initiation to resolution, ensuring timely and effective resolution.
- Customer Communication: Communicate effectively with customers, providing clear explanations and solutions to their technical issues.
- Escalation Process: Escalate unresolved issues to the next level of support, maintaining a collaborative approach with stakeholders.
Requirements
- Languages: Fluency in English and Spanish (oral and written) with a minimum proficiency level of B2+.
- Technical Experience: Minimum 1 year of technical support experience, with exposure to IT frameworks such as ITIL.
- Skills: Strong analytical and problem-solving skills, with ability to work under pressure and meet deadlines.
About Auxis
Auxis is committed to delivering high-quality support services to our clients. As a Service Desk Analyst L1, you will play a vital role in achieving this goal, leveraging your technical expertise and interpersonal skills to provide outstanding customer experiences.
-
Technical Support Professional
hace 6 días
Barranquilla, Atlántico, Colombia Movate A tiempo completoAbout the RoleMovate is seeking a highly skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing technical support to customers, troubleshooting complex network issues, and collaborating with other engineers to deliver exceptional results.Key ResponsibilitiesRespond to and troubleshoot technical tickets in a...
-
IT Technical Support Expert
hace 7 días
Barranquilla, Atlántico, Colombia Movate A tiempo completoMovate seeks an IT Technical Support Expert to join our team. The successful candidate will be responsible for providing exceptional technical support to customers, troubleshooting complex issues, and developing solutions to resolve problems.Job RequirementsA minimum of a High School DiplomaExperience in Support EngineeringRelevant certifications such as...
-
Technical Support Specialist
hace 7 días
Barranquilla, Atlántico, Colombia CRG A tiempo completoCRG is a rapidly expanding, venture-backed startup seeking an enthusiastic and professional Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key ResponsibilitiesResolve technical customer problems and product issuesProvide network solutions for all...
-
Compliance and Support Associate
hace 3 días
Barranquilla, Atlántico, Colombia Allied Global A tiempo completoAbout the RoleWe are seeking a highly skilled Compliance and Support Associate to join our team at Allied Global. As a key member of our operations, you will be responsible for providing exceptional customer support while ensuring compliance with Anti-Money Laundering (AML) regulations.Key ResponsibilitiesProvide global customer support 24/7, including...
-
Technical Support Engineer
hace 3 semanas
Barranquilla, Atlántico, Colombia Movate A tiempo completoThe role of the Technical Support Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems, and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory, and using extensive IP networking and...
-
L2 Technical Support Consultant
hace 2 semanas
Barranquilla, Atlántico, Colombia SupportYourApp A tiempo completoPassionate about the world of tech? Are you a skilled Java developer with a passion for problem-solving and customer support?Join our team as an L2 Technical Support Consultant at a project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First...
-
Customer Support Associate
hace 45 minutos
Barranquilla, Atlántico, Colombia Movate A tiempo completoAt Movate, we're on a mission to deliver exceptional customer experiences through our world-class technical support team. As a Customer Care Specialist, you'll be the face of our company, interacting with customers from diverse backgrounds and providing personalized solutions to their queries. Your primary responsibility will be to address incoming calls,...
-
Support Services Technician
hace 4 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob DescriptionAuxis seeks a highly skilled and motivated Service Desk Analyst L1 to join our team. The successful candidate will be responsible for troubleshooting technical issues, managing incidents, and providing exceptional customer support.Main ResponsibilitiesTechnical Support: Provide technical support to users via phone, email, and other...
-
Shopify Technical Specialist
hace 21 horas
Barranquilla, Atlántico, Colombia AgileEngine A tiempo completoTechnical Support Role OverviewIn this role, you'll be working with a top-ranked dev shop, AgileEngine, to provide exceptional customer service.Offer first-level technical support to clients via various communication channels.Escalate complex issues to higher-level teams when necessary.You'll work with a talented team to resolve issues efficiently and ensure...
-
Technical Team Lead
hace 3 días
Barranquilla, Atlántico, Colombia Agileengine A tiempo completoAbout UsWe are AgileEngine, a leading provider of custom software solutions. Our team consists of experienced professionals who share a passion for innovation and excellence.Job SummaryWe are seeking a skilled Technical Team Lead - 24/7 Support to join our team. This role involves leading and managing a team of IT Support Engineers, ensuring proper team...
-
Support and Resolution Professional
hace 7 días
Barranquilla, Atlántico, Colombia Movate A tiempo completoWe are seeking a Support and Resolution Professional to join our team at Movate. The successful candidate will be responsible for providing technical support to customers, troubleshooting complex issues, and developing solutions to resolve problems.Key Skills and QualificationsHigh School Diploma as a minimumExperience in Support EngineeringRelevant...
-
IT Support Specialist
hace 7 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completo**Job Summary:** The Trilingual Technical Analyst Level I is the primary contact for users reaching the IT Help Desk.Key Responsibilities: Manage incident, request, problem, and knowledge tracking, handle ticket queues, assign tickets appropriately, follow up on customer issues, escalate unresolved queries to higher support levels, provide excellent customer...
-
Trilingual Support Experience Associate
hace 3 días
Barranquilla, Atlántico, Colombia Movate Careers A tiempo completoAbout the RoleMovate Careers is looking for a highly skilled Trilingual Customer Support Representative to provide top-notch support to our clients. This role involves interacting with customers through various channels, resolving their issues, and working collaboratively with the team.Key AccountabilitiesOffer world-class support to customers by responding...
-
Tier 2 SOC Support Engineer
hace 7 días
Barranquilla, Atlántico, Colombia CRG A tiempo completoCurrent job opportunities are posted here as they become available. At CRG we are looking for an enthusiastic, professional, and driven Tier 2 Support Engineer to join our rapidly expanding, venture-backed startup. The Tier 2 Support Engineer will be responsible to solve technical customer problems, product issues, providing network solutions to all...
-
ServiceNow Senior Technical Consultant
hace 1 semana
Barranquilla, Atlántico, Colombia Cognizant A tiempo completoWhat you will do Technical Consultant Senior has extensive knowledge and experience in designing and implementing solutions on the ServiceNow Platform. Technical Consultant Seniors define, develop, test, analyze, and maintain software applications in support of the achievement of the business requirements. The role demands strong analytical skills and high...
-
Customer Support Specialist for Tech Enthusiasts
hace 2 días
Barranquilla, Atlántico, Colombia Supportyourapp A tiempo completoCompany OverviewSupportYourApp is a leading Support-as-a-Service company providing secure technical, customer support, and CX services to tech companies worldwide.We work with clients from over 30 countries and speak over 60 languages, fostering a multicultural and multilingual environment.
-
Customer Support Associate
hace 45 minutos
Barranquilla, Atlántico, Colombia Auxis LLC A tiempo completoJob OverviewThe Customer Support Specialist role at Auxis LLC is designed to foster enriched relationships with clients and policyholders by providing accurate solutions through phone calls and occasional emails.This position requires strong accounting knowledge, understanding of company services and products, and modern office methods and procedures. The...
-
Technical Service Representative
hace 7 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoThe Auxis company seeks a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to employees and external customers via phone, email, and chat. Your duties will include troubleshooting basic issues related to software, hardware, network, and telecommunications systems,...
-
Employee Relations Associate Barranquilla
hace 1 semana
Barranquilla, Atlántico, Colombia Solvo Global A tiempo completoEn Solvo Global buscamos personas como tu Estamos en busaa de un Employee Relations Associate.Será responsable de asistir al centro de contacto con las solicitudes entrantes de llamadas, correo electrónico y chat en vivo.Estas solicitudes proceden de empleados, clientes y departamentos internos en relación con la configuración del portal del empleado y/o...
-
Accounting Associate
hace 2 semanas
Barranquilla, Atlántico, Colombia Talentek By Hubtek A tiempo completoHubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities.We support companies through our Talent and Technology services.We have been impacting the world since 2018 and we want to keep pushing ourselves to become the...