Compliance and Support Associate
hace 5 días
About the Role
We are seeking a highly skilled Compliance and Support Associate to join our team at Allied Global. As a key member of our operations, you will be responsible for providing exceptional customer support while ensuring compliance with Anti-Money Laundering (AML) regulations.
Key Responsibilities
- Provide global customer support 24/7, including online chat and voice services.
- Manage back-office tickets and handle customer inquiries via email and online tools.
- Support business units with customer liaison and accurate documentation.
- Address customer complaints and special cases.
Compliance Specialist Tasks
- Verify client addresses against application forms and document the results.
- Conduct KYB screenings and provide daily or weekly updates to stakeholders.
Requirements
- Proficient in the English language.
- Willing to work shifts.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and teamwork spirit.
- Ability to work under pressure, strong communication skills and exceed expectations.
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