Support Services Technician

hace 4 días


Barranquilla, Atlántico, Colombia Auxis A tiempo completo

Job Description

Auxis seeks a highly skilled and motivated Service Desk Analyst L1 to join our team. The successful candidate will be responsible for troubleshooting technical issues, managing incidents, and providing exceptional customer support.

Main Responsibilities

  1. Technical Support: Provide technical support to users via phone, email, and other communication channels.
  2. Incident Management: Manage incidents from initiation to resolution, ensuring timely and effective resolution.
  3. Escalation Process: Escalate unresolved issues to the next level of support, maintaining a collaborative approach with stakeholders.
  4. Knowledge Management: Maintain knowledge of relevant product offerings, current support policies, and methods of support delivery.

Requirements

  • Languages: Proficiency in English and Spanish (oral and written) with a minimum proficiency level of B2+.
  • Technical Experience: Minimum 1 year of technical support experience, with exposure to IT frameworks such as ITIL.
  • Skills: Strong analytical and problem-solving skills, with ability to work under pressure and meet deadlines.

About Auxis

Auxis is a leading provider of IT services, dedicated to delivering exceptional support experiences to our clients. We offer a dynamic and supportive environment that fosters growth and excellence.


  • Help Desk Technician

    hace 7 días


    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    We are seeking a highly motivated and organized Help Desk Technician to join our IT team. In this role, you will be responsible for providing technical support to employees and external customers via various communication channels. Your key responsibilities will include managing incident, request, problem, and knowledge tracking, handling ticket queues,...


  • Barranquilla, Atlántico, Colombia It Support Services Sas A tiempo completo

    Nuestra organización:It Support Services Sas se enfoca en brindar servicios de alta calidad a nuestros clientes.Descripción del puesto:Buscamos a un Asistente Administrativo y de Gerencia con experiencia en contabilidad, tributaria y administración.Responsabilidades:Realizar tareas administrativas relacionadas con la gestión de recursos humanos.Brindar...


  • Barranquilla, Atlántico, Colombia Sellium Services A tiempo completo

    Are you a detail-oriented, customer-focused professional with a passion for sales support? We're looking for a Sales Support & Customer Service Representative to assist customers, troubleshoot issues, and ensure seamless sales operations. This role bridges the gap between customers and internal teams, ensuring smooth transactions and excellent service...


  • Barranquilla, Atlántico, Colombia Sellium Services A tiempo completo

    Are you a detail-oriented, customer-focused professional with a passion for sales support? We're looking for a Sales Support & Customer Service Representative to assist customers, troubleshoot issues, and ensure seamless sales operations. This role bridges the gap between customers and internal teams, ensuring smooth transactions and excellent service...


  • Barranquilla, Atlántico, Colombia It Support Services Sas A tiempo completo

    Resumen de la compañía:It Support Services Sas es una empresa que busca contratar a un Asistente Administrativo y de Gerencia para unirse a nuestro equipo.Servicio al cliente:Atender a clientes internos y externos.Resolver problemas y solicitudes de manera eficiente.Habilidades y competencias:Tener experiencia laboral previa como asistente administrativo,...


  • Barranquilla, Atlántico, Colombia It Support Services Sas A tiempo completo

    **REQUISITOS DE INFORMACIÓN**- Preferiblemente con certificaciones: Microsoft, ITIL, Azure, ITIL, SOPHOS.- Conocimientos en Power APP y Power Automate.- Conocimientos avanzados sobre las aplicaciones de Office365 (MS Teams, Word, Excel, Outlook, Power Point, OneNote, SharePoint).- Conocimiento intermedio en plataformas tecnológicas Windows Server,...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Role SummaryThe Service Desk Analyst L1 will serve as the primary point of contact for users, resolving technical issues and providing high-quality support services. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional customer experiences.Main ResponsibilitiesTroubleshooting: Identify and resolve...


  • Barranquilla, Atlántico, Colombia Supportyourapp A tiempo completo

    Company OverviewSupportYourApp is a leading Support-as-a-Service company providing secure technical, customer support, and CX services to tech companies worldwide.We work with clients from over 30 countries and speak over 60 languages, fostering a multicultural and multilingual environment.


  • Barranquilla, Atlántico, Colombia Movate Careers A tiempo completo

    Job Summary: We are seeking an experienced Network Support Engineer to join our team at Movate Careers. As a key member of our technical staff, you will be responsible for providing top-notch support and troubleshooting services to our clients.About the Role: The successful candidate will have a strong background in IT networking and experience working with...

  • Back Office Support

    hace 3 horas


    Barranquilla, Atlántico, Colombia Talentek By Hubtek A tiempo completo

    Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities.We support companies through our Talent and Technology services.We have been impacting the world since 2018 and we want to keep pushing ourselves to...

  • Network Support Engineer

    hace 3 semanas


    Barranquilla, Atlántico, Colombia Movate Technologies Services Limited A tiempo completo

    Roles and Responsibilities: The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and using extensive...

  • Network Support Engineer

    hace 1 semana


    Barranquilla, Atlántico, Colombia Movate Technologies Services Limited A tiempo completo

    Roles and Responsibilities: The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and using extensive...


  • Barranquilla, Atlántico, Colombia Movate A tiempo completo

    The role of the Technical Support Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems, and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory, and using extensive IP networking and...


  • Barranquilla, Atlántico, Colombia Reserco International Services It A tiempo completo

    Importante empresa de tecnología a nivel nacional, se encuentra actualmente en la búsqueda de nuevos talentos para fortalecer su equipo de trabajo, enfocado hacia las soluciones de soporte técnico en campo a cliente final con los siguientes requisitos: TÉCNICO o TECNÓLOGO certificado/graduado (INDISPENSABLE) , en sistemas, mantenimiento de equipos,...


  • Barranquilla, Atlántico, Colombia IT SUPPORT SERVICES SAS A tiempo completo

    Principales actividades a desempeñar.- Gestionar efectivamente las comunicaciones internas por los canales de MICROSOFT TEAMS, OUTLOOK y LLAMADAS.- Elaborar reporte de cartera o cuentas por cobrar, donde se evidencien los saldos reales, días de vencimiento y reporte de avance o gestión ante los clientes y gestión de recaudo de cartera, seguimiento y...


  • Barranquilla, Atlántico, Colombia Allied Global A tiempo completo

    About the RoleWe are seeking a highly skilled Compliance and Support Associate to join our team at Allied Global. As a key member of our operations, you will be responsible for providing exceptional customer support while ensuring compliance with Anti-Money Laundering (AML) regulations.Key ResponsibilitiesProvide global customer support 24/7, including...


  • Barranquilla, Atlántico, Colombia IT SUPPORT SERVICES SAS A tiempo completo

    Resumen de la empresa\Nuestra empresa ofrece servicios de soporte informático a diferentes clientes.\\Sueldo\$1.200.000 al mes\\Descripción del puesto\El candidato seleccionado trabajará como asistente administrativo y de gerencia, gestionando efectivamente las comunicaciones internas por los canales de MICROSOFT TEAMS, OUTLOOK y LLAMADAS. También...


  • Barranquilla, Atlántico, Colombia Allied Global A tiempo completo

    Job Description As a Customer Support & Compliance Specialist, you will be responsible for providing exceptional customer support and ensuring compliance with Anti-Money Laundering (AML) regulations. This role combines customer service excellence with KYC operations, playing a crucial part in maintaining a secure and positive user experience. Customer...


  • Barranquilla, Atlántico, Colombia Movate Technologies Services Limited A tiempo completo

    Posted Date : 09th Aug, 2024 Job title: Trilingual Customer Support RepresentativeWork Location: Barranquilla, ColombiaExperience: 6 monthsEducation Qualification: Bachelor's DegreeNo of openings: 1 Roles and Responsibilities: Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone,...


  • Barranquilla, Atlántico, Colombia Movate Technologies Services Limited A tiempo completo

    Posted Date : 09th Aug, 2024 Job title: Trilingual Customer Support RepresentativeWork Location: Barranquilla, ColombiaExperience: 6 monthsEducation Qualification: Bachelor's DegreeNo of openings: 1 Roles and Responsibilities: Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone,...