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The Auxis company seeks a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to employees and external customers via phone, email, and chat. Your duties will include troubleshooting basic issues related to software, hardware, network, and telecommunications systems, logging information, escalating unresolved problems to higher support tiers, managing incident, request, problem, and knowledge tracking, handling ticket queues, assigning tickets appropriately, following up on customer issues, providing excellent customer service, documenting all issues accurately, suggesting improvements to processes, maintaining knowledge of product offerings and support policies, complying with operational and security policies, attending meetings, utilizing service management tools.
**Responsibilities Include:** Handling incoming calls, logging information, troubleshooting basic issues, escalating unresolved problems, managing tracking systems, handling ticket queues, assigning tickets, following up on customer issues, providing customer service, documenting issues, suggesting process improvements, maintaining knowledge of product offerings, complying with operational and security policies, attending meetings, utilizing service management tools.
