Employee Relations Specialist
hace 4 semanas
CWT is a leading digital travel management company, and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
Position OverviewAs an Employee & Labor Relations Specialist, you will provide support in the areas of employee coaching, performance counselling, HR practices, and HR policy interpretation that enables employees and managers to make informed decisions and take appropriate HR-related actions.
Key Responsibilities- Act as a liaison between employer and employee, overseeing employee relations.
- Receive and effectively handle employee complaints, escalating these complaints to the level of disciplinary or legal action when necessary.
- Monitor grievance procedures and ensure completion of appropriate documentation to maintain consistency, fairness, and process integrity.
- Respond to employee policy or misconduct violations and performance improvement needs for routine cases.
- Assist managers with guidance on process, coaching skills, and appropriate documentation.
- Update HR-related country policies based on statutory or law changes and internal policy decisions.
- Communicate (both written and verbal) the changes to managers and employees as required.
- Provide counsel to managers on HR policies and practices.
- May support country benefit and compensation inquiries and processes, including reporting, new hire benefits, leave administration, substance testing, and ergonomics.
- May support managers in authoring job descriptions.
- Coach individual managers in the use of key Global HR processes.
- May support line managers to onboard new employees – providing key information about the local business unit and practicalities of the workplace.
- Work with Talent Acquisition to ensure that hiring requirements are met and positions are filled on a timely basis.
- Review monthly payroll cycles and ensure accuracy before processing.
- Support Company re-organization requirements by establishing the consultation/communication framework and ensuring managers have a step-by-step process for progressing through the changes.
- Support HR and compliance audits.
- Provide required HR documents to employees for services not provided by the HR Service Center.
- Maintain country-level HR employment records as needed.
- May participate and provide content for meetings with employee representative bodies.
Minimum 5+ years of HR experience, preferably in employee relations or generalist capacity. Experience interpreting legislation and worker's council agreements and applying them to employee relations preferred. Bachelor's degree or equivalent and legal coursework preferred. Global or local HR certifications preferred. Languages: English fluent.
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. CWT also offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to ******.
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