Labor Relations Expert for Latin America

hace 1 día

Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo
Job Overview

We are searching for a skilled Labor Relations Expert to join our team in Bogotá, Colombia. As a key member of our Employee Relations and Labor Relations (ERLR) Function, you will play a crucial role in shaping our global employee experience.

About the Role

The ERLR Associate will be responsible for supporting timely resolution of ERLR cases within the Latin America region. This includes triage of ERLR cases and questions from employees or leaders, as well as support of ERLR administration activities and follow-ups required to close a case.

Duties and Responsibilities
  • Respond to Employee Relations requests, prioritizing them based on their importance.
  • Determine if there has been a violation of policies or practices by reviewing relevant policies.
  • Build trusted partnerships with customers, team members, and stakeholders through effective communication (written and verbal).
  • Investigate and resolve issues promptly, escalating inquiries when required.
  • Implement investigation plans and manage them effectively, including assigning resources, identifying witnesses, and scheduling interviews.
  • Assist in creating performance improvement plans (PIP) and corrective action steps.
  • Provide data reports, conduct analyses, and identify insights to support team performance and continuously improve the employee experience of ERLR.
  • Contribute to training initiatives to enhance performance and continuous learning of employees and people leaders in the organization.
  • Encourage customers to utilize self-service options and educate them about available services.
  • Maintain accurate documentation, identify operational improvements, and ensure timely resolution of assigned tasks and inquiries.
Requirements

To succeed in this role, you will need:

  • Fluent English and Spanish Language (written and verbal)
  • Experience working in an HR function
  • Ability to accurately collect information to understand and assess the clients' needs and situation
  • Exercises thoughtful judgement when giving advice to support action and identifies when escalation is required
  • Excellent written and verbal communication skills; manages internal communications and external/client communications with detailed assistance
  • Strong attention to detail
  • Demonstrates discretion, professionalism, and confidentiality
  • Enthusiastic team player with a strong drive to create a positive work environment
  • Will be trusted to secure and maintain confidential information
  • Ability to gather, consolidate, and analyze data, understand what it means, and develop reports
  • Implements improved processes to increase team efficiency and effectiveness
  • Ability to prioritize workload and provide timely follow-up and resolution
  • Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, Excel, email, fax, Internet Explorer)
Salary and Benefits

This position offers a competitive salary, estimated at $60,000 per year, as well as a range of benefits that align with our company's commitment to employee well-being. Please note that salary estimates may vary based on location, experience, and other factors.

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