Patient Relations Representative in Bogota
hace 3 días
Company Overview:
Apollo XCM LLC is a leading healthcare provider seeking an exceptional Patient Relations Specialist to join our team in Bogota, Colombia. This on-site position offers an exciting opportunity for a customer-focused individual to provide top-notch service to patients.
Salary: The estimated monthly salary for this role is $3,600,000 COP, plus social security benefits.
Job Description: As a Patient Relations Specialist, you will be responsible for delivering outstanding customer service to patients, responding to inquiries, and facilitating communication between patients, family members, and medical staff.
Responsibilities:
- Scheduling patient appointments and making reminder calls
- Obtaining patients' addresses, contact details, insurance information, and medical records
- Updating and verifying patient information
- Answering and directing patient requests to the appropriate medical staff member
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
Requirements:
- Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience
- Bilingual (Spanish and English) with strong proficiency in both languages
- Strong interpersonal and communication skills
- Familiarity with startup culture and ability to work independently and proactively
- Meticulous attention to detail and ability to multitask
Benefits: As a contractor with Apollo XCM LLC, you will enjoy a stimulating multicultural environment, opportunities for learning and development, and a competitive salary package.
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