HR Services Specialist, Employee Experience

hace 1 mes

Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

Discover a career at Mastercard, where you can make a difference in the lives of people around the world.

About the Role:

We are seeking an HR Services Specialist, Employee Experience to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and supporting employees throughout their lifecycle.

  • This role will provide support in resolving employee inquiries, managing case resolution and ensuring timely compliance with HR processes and systems.
  • You will work closely with cross-functional teams to identify process improvements and implement changes that drive business results.
  • Your expertise in providing administrative support for involuntary terminations, creating separation agreements and coordinating logistics will be crucial in ensuring seamless transitions for departing employees.
  • With your analytical skills, you will maintain accurate records and documentation in our HR system of record, meeting SLAs and audit requirements.
Responsibilities:
  • Provide superior customer service, responding to employee emails, chats, and phone calls in a timely manner.
  • Maintain knowledge of company policies, procedures, and benefits programs to provide informed support to employees.
  • Collaborate with Subject Matter Experts or Tier 2 team members to resolve complex cases and escalate issues as needed.
  • Promote employee self-service to reduce call and case volume, improving overall efficiency and productivity.
Requirements:
  • Fluency in English (verbal and written) is required.
  • Experience in shared services or internal service delivery roles, with a focus on customer service, problem-solving, and communication skills.
  • Ability to manage multiple tasks simultaneously, prioritize deadlines, and maintain accuracy in a dynamic environment.
  • A high level of comfort navigating multi-channel communication platforms and sites is essential.
  • Excellent MS Office Suite skills, including Excel, Word, and Outlook, with experience in Workday a plus.
What We Offer:

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

In this role, you will have the opportunity to develop your skills, grow your career, and make a real impact in the lives of our employees and customers.

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