IT Support Specialist
hace 4 semanas
At Sana Commerce, we strive to foster an inclusive environment that values our diverse workforce as a key strength.
The journey began in 2007 with a vision to empower manufacturers, distributors, and wholesalers through our e-commerce platform. We are a fast-growing SaaS company that offers opportunities for career growth.
We are seeking a Senior Service Consultant to join our Projects team in the Americas region, providing exceptional customer and technical support to our clients.
Job Description:
Your Key Responsibilities:
- Solve complex technical issues for Sana Customers, utilizing your expertise in ERP, system/applications configuration, service-based apps, and troubleshooting.
- Collaborate with technical teams to identify root causes and develop effective solutions.
- Develop and maintain strong relationships with customers, demonstrating empathy and guiding them through the solution process.
- Manage workload to meet customer resolution expectations, following up on tickets and achieving KPIs and OKRs.
- Share knowledge and train new colleagues to enhance team performance.
Requirements:
- 3+ years of experience in customer service for Tech, SaaS, or similar industries.
- Technical expertise in ERP, system/applications configuration, service-based apps, and troubleshooting.
- English proficiency: B2.
- Living in Medellin or willing to relocate to Medellin (hybrid work arrangement).
Additional Information:
We encourage individuals who share our vision and are eager to grow with us. Even if you don't tick all the boxes, we invite applications from motivated professionals looking to make a difference in the LATAM region.
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