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IT Support Specialist
hace 2 meses
Are you enthusiastic about technology?
Imagine being part of a premier SaaS, Software, or Hardware solutions provider.
As a Technical Support Consultant, you will excel in a diverse and multilingual setting while enjoying the flexibility of remote work. Enhance your capabilities by acquiring new skills and reaching ambitious objectives through our People First management philosophy.
Your Responsibilities:
- Deliver outstanding technical assistance through calls, chats, and emails
- Address support requests of varying complexities
- Collect data to ensure the necessary technical information is gathered for resolving intricate issues
- Ensure customer satisfaction in every interaction
- Maintain an up-to-date understanding of our client's products and services
- Handle sensitive customer information securely
- Collaborate with developers and other departments to identify and resolve technical challenges
Qualifications for Success:
- Proficient English communication skills (minimum C1 for both spoken and written)
- Previous experience in technical support, desktop support, or a related field
- Strong analytical and problem-solving abilities, with keen attention to detail
- Technical expertise in networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Basic knowledge of cybersecurity and experience with ISPs
- Customer-focused and responsible demeanor
- Excellent interpersonal abilities
Additional Advantages:
- Familiarity with Zendesk or similar CRM platforms
- Experience working with engineers
- Degree in computer science or information technology
- Certifications in Microsoft, Linux, or Cisco
- Experience with remote desktop applications and help desk software
Benefits and Perks:
- Flexible working hours
- Fully remote work opportunity
- Inclusive international workplace
- Compensation in USD
- Referral bonuses
- Paid comprehensive training and probation period
- Work-life balance
- Supportive management focused on your development and long-term collaboration
- Opportunities for personal growth
About Us:
SupportYourApp is a Support-as-a-Service organization that delivers secure technical and customer support services for technology companies worldwide.
We collaborate with clients from over 30 countries and communicate in more than 60 languages.
Since our inception in 2010, we have established ourselves as a leader in premium outsourced customer support, expanding globally with eight hubs worldwide.
We treat our team with the same care as our clients, providing an individualized approach and a positive work experience.
We embrace individuals from diverse backgrounds and experiences. We encourage you to submit your CV in English, highlighting your exceptional skills.
DISCLAIMER:
We are a multinational organization with impartial perspectives. Candidate evaluations are not influenced by characteristics such as race, gender, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in employment opportunities and benefits.
