Learning Experience Manager

hace 2 meses


Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries.

As a Learning Experience Manager at TaskUs, you will be responsible for coordinating, organizing, and implementing all of our training programs. You will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Key Responsibilities:

  • Maintain Training Schedule for Colombia and Mexico Sites
  • Update all Spreadsheets for rosters for Colombia and Mexico Team
  • Create Seats for New Training Staff
  • Interview for New Training Staff
  • Onboard Training Staff
  • Set Job Expectations with Training Staff
  • Grade Training Staff on Training Skill Sets
  • Develop Training Staff and Leadership with education and certifications
  • Observe Training Staff during training classes
  • Provide Positive and Constructive Feedback
  • Provide KPIs and standards for each quarter for Training Staff
  • Provide tools/resources to assist in excellent training material creation
  • Document information on each Training Staff Member
  • Receive and analyze training evaluation forms for each class
  • Create and maintain training methodologies for the training department
  • Develop training courses to further educate current employees

Qualifications:

  • Five years of training experience
  • Two years of management experience
  • Two years of BPO Experience
  • Strong written and verbal communication skills
  • Strong coaching and mentoring skills
  • Strong will to learn and adapt to quick change
  • Proficient in Microsoft Office and Google Suite applications required

About TaskUs: TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands.

We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.



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