Experienced Parts Coordinator
hace 4 días
**About the Role:**
We are seeking an experienced Parts Coordinator to join our team at SuperStaff. This is a key role where you will be responsible for coordinating and managing parts orders, providing excellent customer service, and ensuring timely delivery of parts to customers.
**Key Responsibilities:**
- Log in and out properly using release codes;
- Ensure all communication with customers is courteous and business-like;
- Maintain service level goals by answering and expediting calls during heavy call flow;
- Contact vendors to obtain product/part numbers or technical information;
- Follow up with vendors on customer backorders;
- Enter return authorization invoices for parts and mail/fax literature as required;
- Maintain accurate records in CRM and keep management informed.
**Requirements:**
To be successful in this role, you must have excellent communication skills, problem-solving abilities, and knowledge of
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