Senior Team Coordinator

hace 6 días


Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs



TaskUs is a renowned provider of outsourced digital services and next-generation customer experience to innovative technology companies. We empower our clients to represent, protect, and grow their brands by leveraging a cloud-based infrastructure.

Our company has experienced rapid growth, expanding its workforce to approximately 45,000 employees globally. With a presence in twenty-three locations across twelve countries, we continue to pioneer the BPO industry.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

As a Senior Team Coordinator, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures and lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.

Requirements:

* Bilingual in English & Spanish with a minimum B2 proficiency in English
* 2 years of prior relevant people management experience in the BPO or call center industry
* A strategic thinker with strong analytical and creative problem-solving skills
* Experience providing constructive criticism and implementing corrective action plans
* A high-level understanding of customer confidentiality standards and also has a passion for the development of teammates

Job Expectations:



* This position could either be work from home or on-site at Pereira.

How Much Can You Earn?



We offer a competitive salary range of $55,000 - $65,000 per annum, depending on qualifications and experience. In addition to a generous compensation package, you will also receive comprehensive benefits, including health insurance, retirement plans, and paid time off.

DEI:

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

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