Bilingual Customer Service Representative

hace 4 semanas


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Customer Service Specialist Role

This is a remote position where you will be the first point of contact for clients, managing inquiries, generating quotes, and nurturing leads. You will utilize specialized software to streamline operations and play a crucial role in converting prospects into satisfied customers.

Key Responsibilities
  • Handle inbound customer calls in both English and French, providing information about services and generating accurate quotes using specialized software
  • Manage email communications efficiently, addressing scheduling requests, cancellations, and general inquiries
  • Follow up on incomplete online booking forms and nurture leads to boost conversion rates
  • Coordinate on-site visits when necessary, ensuring smooth communication between clients and cleaning teams
  • Perform various administrative tasks to support business operations and improve overall efficiency
  • Optionally manage social media postings using pre-prepared content to enhance the company's online presence
  • Collaborate with the business owner to continuously improve customer service processes and lead conversion strategies

Requirements
  • Fluency in both English and French (written and spoken), with the ability to switch seamlessly between languages
  • Excellent customer service skills and a professional phone manner, capable of building rapport with diverse clients
  • Strong written communication abilities for effective email management and lead nurturing
  • Proficiency in basic computer skills and aptitude for quickly learning new software applications
  • Self-motivated with the ability to work independently in a remote setting, demonstrating strong time management skills
  • Familiarity with the Montreal area and local culture is a significant advantage
  • Experience in the cleaning or home services industry is a plus, but not required
  • Comfortable with a performance-based environment, including potential commission opportunities for successful lead conversions
  • Ability to adapt to a growing business environment and contribute ideas for process improvement

Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job


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