Bilingual Customer Service Representative
hace 4 semanas
This is a remote position where you will be the first point of contact for clients, managing inquiries, generating quotes, and nurturing leads. You will utilize specialized software to streamline operations and play a crucial role in converting prospects into satisfied customers.
Key Responsibilities
- Handle inbound customer calls in both English and French, providing information about services and generating accurate quotes using specialized software
- Manage email communications efficiently, addressing scheduling requests, cancellations, and general inquiries
- Follow up on incomplete online booking forms and nurture leads to boost conversion rates
- Coordinate on-site visits when necessary, ensuring smooth communication between clients and cleaning teams
- Perform various administrative tasks to support business operations and improve overall efficiency
- Optionally manage social media postings using pre-prepared content to enhance the company's online presence
- Collaborate with the business owner to continuously improve customer service processes and lead conversion strategies
Requirements
- Fluency in both English and French (written and spoken), with the ability to switch seamlessly between languages
- Excellent customer service skills and a professional phone manner, capable of building rapport with diverse clients
- Strong written communication abilities for effective email management and lead nurturing
- Proficiency in basic computer skills and aptitude for quickly learning new software applications
- Self-motivated with the ability to work independently in a remote setting, demonstrating strong time management skills
- Familiarity with the Montreal area and local culture is a significant advantage
- Experience in the cleaning or home services industry is a plus, but not required
- Comfortable with a performance-based environment, including potential commission opportunities for successful lead conversions
- Ability to adapt to a growing business environment and contribute ideas for process improvement
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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