Customer Service Representative

hace 1 semana

Bogotá, Bogotá D.E., Colombia Expeditors A tiempo completo
Job Description

As a Customer Service Representative at Expeditors, you will play a crucial role in ensuring timely arrival and accurate preparation of shipping documents for our customers. Your primary objective will be to achieve overall customer satisfaction by providing exceptional service and support.

Key Responsibilities:
  1. Monitor inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time.
  2. Ensure compliance with Pharmaceutical & Healthcare regulations and directives, as required.
  3. Turn over documents and freight to customers' brokers in a timely manner.
  4. Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and the customer service team.
  5. Ensure all paperwork is in proper order, meeting customer profiles and complying with local rules and regulations.
  6. Achieve 100% customer satisfaction by understanding customers' needs and handling requirements, while ensuring 100% compliance.
  7. Enter data into the system in a timely and accurate manner.
  8. Bill freight and handling charges accurately and send billing invoices to customers in a timely manner.
  9. Closed inter-company settlements accurately within the company's specified timeframe.
  10. Prepare and submit reports as required.
  11. File PNCs promptly with parties concerned.
  12. Take on additional tasks as required to meet departmental needs.
Requirements:
  • 2 years of working experience.
  • Good working knowledge of computer software applications, including E-Mail, Excel, Word, and PowerPoint.
  • Good interpersonal, communication, and problem-solving skills.
  • Fluent in written and spoken English.
  • Initiative and a positive, proactive demeanor.
  • Commitment to the job and work assignments given.
  • Good understanding of Customer Service culture.
  • Team Player, able to work with a variety of personalities across all levels of the organization.
Additional Information:

Expeditors offers excellent benefits, including benefits compliant with local law, a Training and Personnel Development Program, and growth opportunities within the company.

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