CoE Client Growth Strategist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

At Iron Mountain, we strive to deliver exceptional customer experiences. As a CoE Customer Success Specialist, you will play a pivotal role in managing relationships and driving growth for our key accounts. Your responsibilities will include supporting Customer Success Managers and Global Account Managers in day-to-day operations, providing expert advice to customers, and identifying opportunities for expansion into new business units.

Key Responsibilities
  • Create and maintain strong relationships with internal and external stakeholders
  • Provide exceptional customer service and support
  • Develop and implement innovative solutions to drive customer growth and satisfaction
  • Collaborate with cross-functional teams to identify and capitalize on new business opportunities
  • Ensure timely and effective communication with customers and stakeholders
Requirements
  • Proven track record of success in customer-facing roles
  • Exceptional communication and interpersonal skills
  • Ability to analyze complex customer needs and develop tailored solutions
  • Strong problem-solving and analytical skills
  • Proficiency in relevant software and technology platforms

Why Iron Mountain?

We are committed to providing our customers with unparalleled support and service. As a CoE Customer Success Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.


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