Senior Operations Manager
hace 4 semanas
About the Role:
We are seeking a highly skilled Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will be responsible for managing day-to-day business operations, including performance, billing, and PNL. You will have weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed.
Key Responsibilities:
- Manage day-to-day operations business, including performance, billing, and PNL.
- Lead weekly syncs with Operations Managers and Team Leads.
- Provide one-on-one coaching and development with TMs as needed.
- Meet with clients as needed to continue business growth.
- Interview and promote Operations Managers and Team Leads.
- Develop and implement plans to meet KPIs and solve business problems through innovation.
Requirements:
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
- BA/BS degree preferred.
- Excellent communication skills, both verbal and written.
- Ability to multitask and maintain open communication between staff and upper management.
About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We help our clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.
How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI:
In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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