Business Enablement Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia TeleSign A tiempo completo
About the Role

We are seeking a highly skilled Business Enablement Associate to join our team at Telesign. As a key member of our Messaging Operations team, you will play a critical role in supporting our communications business by assisting with recurring operational work and minimal customer interactions.

Key Responsibilities
  • Procure, configure, quality test, and release global Sender IDs to customers.
  • Develop and maintain expertise in global messaging requirements.
  • Stay up-to-date on market information regarding upcoming regulatory changes for SMS and omnichannel messaging.
  • Review Sender ID submissions from customers, ensuring completeness and communicating with customers if gaps in requirements are identified.
  • Analyze new and existing customer SMS use cases and message content to ensure compliance with acceptable use and country-specific messaging requirements.
  • Create and maintain documentation related to procedures for testing, troubleshooting, configuring, and whitelisting global Sender IDs.
  • Collaborate with Telesign's Carrier Partnerships Team as a messaging compliance liaison between Telesign and global SMS providers.
  • Practice continuous improvement of existing processes supporting global Sender ID submissions, extending to manual and automated improvements.
  • Develop and maintain customer-facing documentation focused on global SMS requirements and country-specific requirements.
  • Work cross-functionally with Product Marketing to ensure customer-facing documentation is released over proper channels with a tone consistent with our brand.
  • Contribute to the ongoing maintenance of the Business Enablement team wiki.
  • Identify and define requirements for technical tools and solutions that support increased efficiency, visibility, and overall improvements.
  • Closely follow the status of Sender ID submissions to ensure a smooth launch.
  • Develop and manage a detailed matrix of all Telesign short codes, services, and programs.
  • Monitor and confirm all message content complies with the latest carrier and Telesign guidelines, escalating content concerns to management on a case-by-case basis.
Essential Requirements
  • Bachelor's Degree.
  • 1+ years of experience in the messaging industry, focusing on integrating technology with Business Enablement, Carrier Relations, or messaging processes.
  • Working knowledge of Salesforce, Confluence, and Jira.
  • Detail-oriented with excellent organizational skills and comfort with ambiguity.
  • Exceptional oral and written communication skills, with an ability to be understood effectively by business leaders, customers, product managers, and engineers.
About Telesign

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

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