Business Analyst Specialist
hace 2 semanas
We are seeking a highly skilled Business Analyst Specialist to join our team at ScotiaTech. As a Business Analyst Specialist, you will be responsible for performing Incident Management on incidents impacting Exception and Cheque Processing.
Key Responsibilities:- Perform root cause analysis to identify the underlying causes of incidents and develop recommendations to prevent future occurrences.
- Communicate incident status and progress to management and stakeholders in a clear and concise manner.
- Assist management, peers, and business partners to continuously improve the stability and reliability of our technology stacks and related end-to-end processes.
- Perform day-to-day support desk duties, including triage support, queue management, and troubleshooting.
- Undertake all manager duties when the Senior Manager is unavailable, including approval of time off requests, schedule maintenance, and second-line escalation support to the team.
- 3-5 years of technical work experience, with familiarity with Service Now, Incident Management Practices, operating systems, and basic IT knowledge.
- Proven ability to work in high-stress environments, with multiple work streams requiring attention within short periods of time.
- Excellent organizational skills and the ability to manage changing priorities.
- Thorough knowledge of Bank processes and Bank's major/key business units.
- Excellent verbal and written English communication skills are essential.
- Ability to communicate incident status quickly and clearly via email in business-friendly language.
ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.
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