Business Enablement Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia TeleSign A tiempo completo
About the Role

We are seeking a highly skilled Business Enablement Associate to join our team at Telesign. As a key member of our Business Enablement team, you will play a critical role in supporting our communications business by assisting with recurring operational work and minimal customer interactions.

Key Responsibilities
  • Procure, configure, quality test, and release global Sender IDs to customers.
  • Develop expertise in global messaging requirements, including sender ID registration, compliance, emerging trends, and omnichannel agent registration.
  • Proactively seek market information regarding upcoming regulatory changes for SMS and omnichannel messaging.
  • Review Sender ID submissions from customers, ensuring the completeness of the application, and communicate with customers if gaps in the requirements are identified.
  • Perform ongoing analysis of new and existing customer SMS use cases and message content to ensure compliance with acceptable use and country-specific messaging requirements.
  • Create and maintain documentation related to procedures for testing, troubleshooting, configuring, and whitelisting global Sender IDs.
  • Work with Telesign's Carrier Partnerships Team as a messaging compliance liaison between Telesign and our global SMS providers.
  • Practice continuous improvement as we iterate on existing processes supporting global Sender ID submissions, extending to manual and automated improvements.
  • Create and maintain customer-facing documentation focused on global SMS requirements and country-specific requirements.
  • Work cross-functionally with Product Marketing to ensure customer-facing documentation is released over the proper channels with a tone consistent with our brand.
  • Contribute to the ongoing maintenance of the Business Enablement team wiki.
  • Identify and define requirements for technical tools and solutions that support increased efficiency, visibility, and overall improvements. Continually communicate the details and status of these projects within your team and across applicable business units.
  • Closely follow the status of Sender ID submissions to ensure a smooth launch.
  • Create and manage a detailed matrix of all Telesign short codes, services, and programs.
  • Continually monitor and confirm all message content complies with the latest carrier and Telesign guidelines. Escalate content concerns to management on a case-by-case basis.
Essential Requirements
  • Bachelor's Degree.
  • 1+ years of experience in the messaging industry, focusing on integrating technology with Business Enablement, Carrier Relations, or messaging processes.
  • Working knowledge of Salesforce, Confluence, and Jira.
  • Detail-oriented with excellent organizational skills and comfort with ambiguity.
  • Exceptional oral and written communication skills, with an ability to be understood effectively by business leaders, customers, product managers, and engineers.
Preferred Qualifications
  • Technical savvy and experience with APIs are a plus.
  • Experience with technology configuration management and logical exercises preferred.

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