IT Support Technician

hace 2 semanas


Colombia Anthology A tiempo completo
About the Role

We are seeking a highly motivated IT Support Technician to join our team in Bogota, Colombia. As an IT Support Technician, you will be responsible for providing exceptional technical support to our users, ensuring their technology needs are met with efficiency and professionalism.

Key Responsibilities
  • Manage and track hardware inventory in the office
  • Educate and support Windows and Mac users located locally and globally
  • Respond to all assigned service desk incidents and change requests in person, phone, email, or IM within established SLAs
  • Diagnose and resolve hardware and software issues
  • Create, delete, and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services
  • Configure and provision end-user hardware while maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony
  • Adhere to our ITIL based processes, logging all service desk incidents and requests
The Ideal Candidate

We are looking for a candidate with at least 1-2 years of experience supporting users in a help desk or customer service environment. The ideal candidate should possess leadership skills with an empathetic and growth mindset, be self-motivated with little direction required, and have excellent communication skills.

The candidate should also have good knowledge of multi-platform environments – desktop operating systems (Mac OS X 10.13 or higher and Windows 10), excellent oral and written communication skills, and fluency in written and spoken English at CEF B2 level or above.

What We Offer

We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience, as well as opportunities for career growth and development. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.



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