Product Onboarding Specialist

hace 17 horas


Medellín, Antioquia, Colombia Neostella A tiempo completo
Product Onboarding Specialist

At Neostella, we take a customer-centric approach and leverage cutting-edge technologies to deliver tailored solutions that meet the unique needs of our clients' businesses. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.

We are seeking a Product Onboarding Specialist to lead a portion of our clients' Product Implementations. The ideal candidate will collaborate with the client and Neostella team members to design and customize Neostella Neodeluxe Products, driving the client's operational processes. This role requires strong solution-finding, communication, and leadership skills, with a focus on building and maintaining client trust.

Key Responsibilities:
  • Serve as the primary point of contact for Neostella with each assigned client.
  • Build and maintain client trust through demonstrated expertise, communication, and a solutions mindset.
  • Lead each assigned client's design portion of their implementation and product integrations.
  • Facilitate client meetings, including design, workflow, and review sessions.
  • Coordinate, direct, and collaborate with supporting team members.
Requirements:
  • Superb English language oral and written communication skills.
  • Ability to quickly understand unfamiliar systems and draw parallels to Filevine.
  • Enjoy being on calls and solving problems in real-time.
  • Ability to effectively direct meetings with multiple stakeholders.
  • Ability to navigate working in 10+ simultaneous client implementations.
  • Ability to complete tasks assigned at a quick and accurate pace.
  • Collaboration and communication of task status.
  • Experience implementing or using Filevine in a firm is preferred.
  • Experience in an administrative role in a law firm or legal department is preferred.
  • Software implementation is preferred.
  • Certified Filevine Admin is preferred.
Technical Environment:
  • Neostella Neodeluxe Products.
  • Google Workspace.
  • Salesforce.
  • Filevine.
Benefits:

You will have an undefined contract, a fast and deep-growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more.

All resumes and application answers must be in English.



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