SaaS Onboarding Manager

hace 1 mes

Medellín, Antioquia, Colombia Tipalti A tiempo completo

Customer Onboarding Manager

We are seeking a seasoned Customer Onboarding Manager to lead implementation projects with our rapidly growing SaaS-based Accounts Payable automation and global payments solution.

As a key member of our team, you will be responsible for:

  • Collaborating with internal and external customer teams to assess business and implementation risks, guide the technical integration process, and manage internal resources to resolve customer issues.
  • Utilizing technical skills in web applications and web services APIs to integrate our products and resolve customer issues.
  • Coordinating project timelines, tasks, and development efforts with internal engineering and customer teams to manage implementation projects and ensure timely delivery.
  • Demonstrating strong customer-facing capabilities to engage with customers and address their needs effectively.
  • Improving internal processes and systems for more efficient customer interactions.
  • Developing repeatable and scalable processes to improve project quality and delivery.
  • Sharing product feedback with Product and Engineering teams to help improve the product.
  • Contributing to the internal knowledge base to share lessons learned with other resources.

About You

  • Proven experience in hands-on implementation with SaaS applications.
  • Leading/Managerial experience.
  • Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc., focusing on Accounts Payable functionality (procure to pay).
  • Relevant account and customer management experience.
  • Strong analytical, creative thinking, and problem-solving skills.
  • Excellent communication, project management, and multi-tasking skills.
  • Detail-oriented and well-organized.
  • Ability to work in a fast-paced, deadline-driven start-up environment.
  • Passionate about customer service and helping others.
  • BA/BS in a related field or equivalent experience.

Preferred

  • Proven ability to read, debug, and understand web applications.
  • Experience with payment systems and/or working at a Fintech company.
  • Experience in working with Ticketing Systems and CRM systems.

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