Network Systems Engineer

hace 3 días

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Job Overview

At Scotiabank, we are committed to investing in our employees and helping them continue their careers. As a Network Systems Engineer, you will contribute to the overall success of Global Network Operations as part of the Day Support team.

About the Role

This role is responsible for ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. You will guarantee that all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Your Key Responsibilities

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Conduct health checks and provide reporting and incident communications, answer the hotline, and respond to email requests.
  • Actively pursue effective and efficient operations of your respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Work with the help desk to fix user-related network issues and open tickets with carriers and vendors for related network incidents.
  • Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
  • Liaise with WiFi vendors, create/follow-up/close cases as reported by users, engage with Network Engineering for critical issues, serve as a point of contact for widespread issues, and follow up until closure.
  • Look after the integrity of network circuits for branches and ATMs, engage with ATM Teams on reported network circuits or connectivity problems, and follow up until closure.
  • Attend daily calls with branch service providers to validate service occurrences for the past 24 hours and liaise with GNO Shift Teams to validate issues before the new business day starts.
  • Work as an escalation point for shift teams.

What We Offer

  • An estimated annual salary of $90,000-$120,000 based on location and experience.
  • A competitive benefits package.
  • The opportunity to work with a leading financial institution.
  • Ongoing training and development opportunities.

About Us

Scotiabank is a global bank with a strong presence in Latin America, Canada, the Caribbean, US, Europe, and Asia Pacific. We offer a positive work environment, competitive benefits, and opportunities for growth and development.

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