NOCaaS Engineer

hace 4 semanas

Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo
Job Title: NOCaaS Engineer

Job Summary:

Cato Networks is seeking a highly skilled NOCaaS Engineer to join our team. As a NOCaaS Engineer, you will be responsible for monitoring, troubleshooting, and resolving network/system issues in a 24/7/365 shift-based team environment.

Key Responsibilities:

  • Monitor and troubleshoot network/system issues, collaborating with other departments to ensure maximum uptime and accessibility for all sites/users.
  • Research, diagnose, and identify solutions to resolve customer issues, maintaining a positive, "can-do" attitude.
  • Own and manage customer issues, seeing problems through to resolution.
  • Engage, investigate, and escalate system-related alerts as required.
  • Contribute to building and expanding the company's Global Support Services team.
  • Track and monitor customer status, identifying both areas of concern and growth opportunities.
  • Serve as a customer advocate internally, effectively collaborating with teams including product management, engineering, sales, and finance.
  • Nurture customer relationships through ongoing communication and regular meetings.

Requirements:

  • Over 3 years of experience in a NOC/Support team.
  • Strong computer skills with a focus on Networking, TCP/IP, Firewalls, and proxy servers.
  • Background as a Support Engineer (Tier 1-2), Technical Account Manager, or Pre-sales from web/network/information security companies.
  • Proficient in ISP, DNS, DHCP, NAT, HTTP/HTTPS.
  • Familiar with VPNs, IPSec, network and security protocols and standards.
  • Experience with BGP, OSPF, OSI, WAN/SD-WAN, and MPLS (preferred).
  • Experience with Cloud and SaaS technology providers (preferred).
  • Excellent troubleshooting skills to address technical problems in live production environments.
  • Ability to adapt and work efficiently in a dynamic, fast-paced environment, managing multiple projects simultaneously.
  • Effective in a globally dispersed, cross-cultural team environment.
  • Excellent oral and written communication skills with a strong customer focus.

Benefits:

  • 20 days of vacation annually.
  • Comprehensive prepaid medical coverage.
  • Customized Emapta laptop and peripherals.
  • Prime office locations in Bogota and Medellin.
  • Career growth opportunities with direct client exposure.
  • A supportive, diverse work culture.
  • Free upskilling through Emapta Academy courses.

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