Global Ocean Freight Forwarding Specialist

hace 2 días


Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

Job Summary: We are seeking an experienced Ocean Freight Forwarding Specialist to join our team at INGEPSY in Bogotá, Colombia. As a key member of our logistics department, you will be responsible for ensuring the smooth and efficient management of shipments within your assigned country.

About the Role: This role is dedicated to proactive customer engagement and serves as a bridge between customers and our DHL network to enhance the customer experience. You will provide accurate information to customers regarding shipment status, tracking, documentation requirements, transit time, and prices through phone calls and emails.

Key Responsibilities:

  • Customer Engagement: Respond consistently and confidently to customers by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time, and prices (through phone calls and emails as required).
  • Ocean Operational Knowledge: Cover ocean operational knowledge including shipment creation, track and trace, and delivery at destination.
  • Enhance Service Experience: Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
  • Effective Communication: Effectively communicate with DHL Network colleagues, focusing on stressing a sense of urgency on behalf of the customer.
  • Meet Commitments: Meet all commitments to the customers in terms of follow-up/ongoing communication.
  • Booking Coordination: Follow up with DGF operations for booking/schedule/pre-alerts.
  • Exception Coordination: Validate and share details with the customer.
  • Lead Management: Pass leads to Sales.
  • Customer Complaint Resolution: Record any customer complaints; solve customer complaints or assign tasks to other functions.
  • Freight Forwarding Expertise: Well-versed with Freight forwarding terms especially Incoterms and ways to connect locally to offer best solution to end customer.

Requirements:

  • Professional Background: Professionals in industrial engineering, international business, or related fields.
  • Experience: Minimum of 1 year in Freight Forwarding.
  • Language Skills: Excellent verbal and written communication skills & business skills in English and Spanish.
  • Soft Skills: Customer service and communication skills, Teamwork, and Autonomy.

Benefits:

  • Salary: $3,198,000 per annum.
  • Type of Contract: Indefinite-Directly with DHL Colombia.
  • Bonus: Performance bonus up to 13% of salary ($415,740 max).
  • Food Allowance: $95,564.


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