Supply Chain Operations Specialist
hace 1 mes
We are seeking a highly motivated and organized Supply Chain Operations Specialist to join our team at Dhl Global Forwarding (Colombia) S.A.S.
Key Responsibilities- Act as the primary point of contact for customers, providing exceptional service and support with shipment information, incident management, ad-hoc pricing, and claims resolution.
- Evaluate and capture accurate costs and revenues against customer profiles, taking ownership of simple and complex issues.
- Monitor, track, analyze, and improve exceptions and operational irregularities to ensure seamless operations.
- Communicate effectively with customers and internal stakeholders, including network colleagues, to deliver timely and reliable solutions.
- Meet customer commitments through follow-up and ongoing communication, ensuring timely and accurate invoicing.
- Minimum 1 year of experience in freight forwarding or a related field.
- Excellent verbal and written communication skills in English and Spanish.
- Customer service and teamwork skills, with the ability to work autonomously.
- Knowledge of freight forwarding terms, incoterms, and local market connections.
This is an exciting opportunity to join a dynamic team and contribute to the success of our operations. As a Supply Chain Operations Specialist, you will have the chance to develop your skills and expertise in supply chain management, customer service, and teamwork.
The successful candidate will be rewarded with a competitive salary of $3,198,000 per year, plus a performance bonus ranging from 7% to 13% of salary, depending on individual performance. Additionally, you will receive a food allowance of $95,564 per year.
About UsDhl Global Forwarding (Colombia) S.A.S. is a leading logistics company dedicated to delivering exceptional service and solutions to our customers. We offer a collaborative and supportive work environment, with opportunities for growth and development.
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