Supply Chain Operations Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo
About the Role

We are seeking a highly motivated and organized Supply Chain Operations Specialist to join our team at Dhl Global Forwarding (Colombia) S.A.S.

Key Responsibilities
  • Act as the primary point of contact for customers, providing exceptional service and support with shipment information, incident management, ad-hoc pricing, and claims resolution.
  • Evaluate and capture accurate costs and revenues against customer profiles, taking ownership of simple and complex issues.
  • Monitor, track, analyze, and improve exceptions and operational irregularities to ensure seamless operations.
  • Communicate effectively with customers and internal stakeholders, including network colleagues, to deliver timely and reliable solutions.
  • Meet customer commitments through follow-up and ongoing communication, ensuring timely and accurate invoicing.
Requirements
  • Minimum 1 year of experience in freight forwarding or a related field.
  • Excellent verbal and written communication skills in English and Spanish.
  • Customer service and teamwork skills, with the ability to work autonomously.
  • Knowledge of freight forwarding terms, incoterms, and local market connections.
About the Opportunity

This is an exciting opportunity to join a dynamic team and contribute to the success of our operations. As a Supply Chain Operations Specialist, you will have the chance to develop your skills and expertise in supply chain management, customer service, and teamwork.

The successful candidate will be rewarded with a competitive salary of $3,198,000 per year, plus a performance bonus ranging from 7% to 13% of salary, depending on individual performance. Additionally, you will receive a food allowance of $95,564 per year.

About Us

Dhl Global Forwarding (Colombia) S.A.S. is a leading logistics company dedicated to delivering exceptional service and solutions to our customers. We offer a collaborative and supportive work environment, with opportunities for growth and development.



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