Specialist Operations Coordinator AFR

hace 1 mes


Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo
Job Summary:

We are seeking a highly skilled Specialist Operations Coordinator AFR to join our team at Dhl Global Forwarding (Colombia) S.A.S. The ideal candidate will have a strong background in freight forwarding, excellent communication skills, and the ability to work independently with a high level of autonomy.

Key Responsibilities:
  • Act as the primary point of contact for customers, providing timely and accurate information regarding shipment status, tracking, and documentation requirements.
  • Ensure that all customer issues are resolved in a professional and efficient manner, providing a high level of customer satisfaction.
  • Collaborate with DGF operations to ensure seamless execution of shipments, including booking, scheduling, and pre-alerts.
  • Validate and share shipment details with customers, ensuring transparency and clear communication.
  • Exception coordination and resolution with DGF operations, while proactively updating customers on shipment status.
  • Process customer requests for quotations and pass leads to the Sales team for follow-up.
  • Record and resolve customer complaints, ensuring a high level of customer satisfaction.


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