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Freight Forwarding Professional
hace 1 mes
Job Overview
DHL Global Forwarding (Colombia) S.A.S. is seeking a highly skilled Freight Forwarding Professional to join our team as an AFR Ops Specialist.
About the Role
In this exciting opportunity, you will be responsible for developing and administering AFR Ops / CS plans and processes to deliver seamless logistics solutions across our customers' global supply chains.
Key Responsibilities:
- Act as the primary point of contact for customers regarding shipment information, incident management, ad hoc pricing, and claims resolution.
- Ensure accurate cost capture against customer profiles and take ownership of solving complex issues.
- Track, record, analyze, and improve operational irregularities.
- Provide exceptional customer service by responding consistently and confidently to inquiries about shipment status, tracking, documentation requirements, transit times, and prices.
- Maintain open communication with DHL Network colleagues, prioritizing urgency on behalf of the customer.
- Meet commitments to customers through follow-up and ongoing communication.
- Coordinate exception resolution with DGF operations while proactively updating customers.
- Manage customer requests for quotations and collaborate with the Quotations team for processing.
- Record and resolve customer complaints or assign tasks to other functions.
Requirements:
- Bachelor's degree in Industrial Engineering, International Business, or a related field.
- Minimum 1 year of experience in Freight Forwarding.
- Excellent verbal and written communication skills in English and Spanish.
- Customer service and communication skills.
- Teamwork and autonomy.
Compensation and Benefits:
We offer a competitive salary of $3,198,000 per year, with a performance bonus ranging from 7% to 13% of salary ($223,860 - $415,740). Additionally, you will receive a food allowance of $95,564.
About Us:
DHL Global Forwarding (Colombia) S.A.S. is a leading logistics company committed to delivering exceptional service and innovative solutions to our customers.
Estimated Salary Range: $3,198,000 - $4,103,460 (including performance bonus)