Global Change Management Operations Specialist

hace 2 días

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
About ScotiaTech

We are a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. Our goal is to provide an inclusive, positive work environment and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an accessible environment for everyone.

Job Description

This role contributes to the overall success of the Global Change Management process by ensuring that technology changes within production are effectively planned, tested, scheduled, implemented, and verified, while applying risk mitigation controls to maintain stability with the Production environment, and adhering to governing regulations, Scotiabank's standards, policies, processes, and procedures for compliance.

Key Responsibilities:
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Use established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to Change Management Operations.
  • Support the daily operation of Change Management operations to ensure good execution and compliance and identifies any non-compliance concerns.
  • Apply working conceptual and practical knowledge in a technical discipline, understands standards, and mitigates issues and deviations from these standards.
  • Gather information and requirements to solve problems and tests solutions to ensure they meet the required standards.
  • Provide input into the Enterprise Change Advisory Board to understand and support the enterprise view of Change Impact across the organization.
  • Provide input, documents requirements, and supports the design and delivery of both training programs and process improvement initiatives.
  • Act as initial triage and provides 1:1 user support to Change Management users. This includes troubleshooting issues, answering queries, and guiding users through processes, features, and functionalities of ITSM tools.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.
Dimensions:
  • Supports Change Management operations globally.
  • Identifies and resolves technical, customer, or operational problems.
  • Complies with external regulations and internal controls pertaining to ITSM.
Requirements:

A diploma/certificate or bachelor's degree in computer science or equivalent is required. English fluency is necessary, and Spanish ability is a plus. Knowledge of ITSM disciplines and frameworks, specifically ITIL, is expected.

Work Environment:

This role will be based in a standard office environment with potential for non-standard hours. We offer a home-office option.

The estimated salary for this position is between $45,000 - $65,000 per year, depending on location and experience.

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