Global Messaging Operations Specialist
hace 1 mes
Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.
Job Overview
We are seeking a highly skilled Global Messaging Operations Specialist to join our team. This role will be responsible for ensuring the smooth operation of our messaging platform, providing exceptional customer service, and driving business growth through process improvements and automation.
Key Responsibilities
- Sender ID Management: Procure, configure, quality test, and release global Sender IDs to customers, ensuring compliance with regulatory requirements.
- Market Research: Proactively seek market information regarding upcoming regulatory changes for SMS and omnichannel messaging, staying up-to-date on industry trends.
- Customer Support: Review Sender ID submissions from customers, ensuring completeness and communicating with customers if gaps in requirements are identified.
- Compliance Analysis: Perform ongoing analysis of new and existing customer SMS use cases and message content to ensure compliance with acceptable use and country-specific messaging requirements.
- Documentation: Create and maintain documentation related to procedures for testing, troubleshooting, configuring, and whitelisting global Sender IDs.
Requirements
- Bachelor's Degree
- 1+ years of experience in the messaging industry, focusing on integrating technology with Business Enablement, Carrier Relations, or messaging processes
- Working knowledge of Salesforce, Confluence, and Jira
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