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Bilingual Client Support Specialist
hace 2 meses
Position Overview:
We are looking for motivated individuals to become part of our exceptional customer support team. As a representative for a pet pharmacy organization, you will be assisting fellow animal enthusiasts. Your primary responsibilities will include managing incoming calls, addressing customer inquiries, resolving issues, and providing clarity on various topics.
In this role, you will be tasked with researching and finding answers, implementing solutions, and escalating any unresolved matters. We value self-driven representatives who can maintain a positive and friendly demeanor while ensuring top-notch customer service.
Key Responsibilities:
- Deliver excellent customer service through effective communication.
- Handle inquiries in both English and Spanish.
- Thrive in a dynamic work environment.
- Demonstrate professionalism and the ability to manage multiple tasks.
- Pay close attention to detail, ensuring accuracy and quality in all interactions.
- Exhibit strong verbal and written communication abilities.
- Possess excellent organizational and interpersonal skills.
- Clearly convey the full range of products and services available.
- Have prior customer service experience, whether in-person or over the phone.
- Experience in call centers is advantageous.
- Achieve a typing speed of at least 35 words per minute with minimal errors.
- Work independently while utilizing provided software for research.
- Exhibit outstanding spelling, grammar, and communication skills.
Benefits:
- Comprehensive training provided.
- Comfortable and relaxed work atmosphere.
- Opportunities for professional growth within the organization.
Outplex is an Equal Opportunity Employer.
