Senior Technical Operations Specialist
hace 2 semanas
Company Overview
Endava Limited is a technology consulting company that has been harnessing technology to drive meaningful change for over two decades. We combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
Job Description
We are seeking an experienced Senior Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of software applications to our clients. This involves overseeing the lifecycle of applications, from deployment to optimization, to ensure they meet business requirements and deliver value effectively.
Estimated Salary
$60,000 - $80,000 per annum, depending on location and experience.
Responsibilities
- Ensure all requests, incidents, and queries are triaged in the Service Management tool within agreed SLAs.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Perform requirements analysis and document the results of your efforts.
- Work closely with clients, technicians, and managerial staff to ensure solutions meet business needs and requirements.
- Perform user acceptance testing and identify trends and using statistics to interpret data.
Required Skills and Qualifications
- Experience working with customers and SQL, familiar with SQL Queries, intermediate level preferred.
- Understanding of relational databases and high knowledge of the English language (>70% Level).
- Basic Knowledge of BI Tools: Familiarity with tools like Tableau, Power BI, or similar.
- Incident Management Proficiency: Experience working with project management tools such as Jira, Trello, Azure DevOps, or ServiceNow.
- Curiosity and business acumen, self-starter and driven, good analytical thinking focused on details, organized, methodical, and structured approach to work with attention to details.
Benefits
We offer a competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus, career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership, complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences, hybrid work and flexible working hours, employee assistance programme, global internal wellbeing programme, access to wellbeing apps, global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
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