Desktop Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo
About Traffic Tech

Traffic Tech is a leading logistics company that provides innovative solutions for moving freight by land, sea, and air. With a global presence and a team of experts, we strive to deliver exceptional service to our clients.

Job Description

We are seeking an entry-level Desktop Support Technician to join our team in Bogota, Colombia. As a Desktop Support Technician, you will be responsible for installing, configuring, and supporting desktops, laptops, and printer hardware and applications. You will also support remote access infrastructure, including VPN and mobile devices, and administer user accounts in Microsoft Active Directory and Azure AD.

Key Responsibilities
  • Install, configure, and support desktops, laptops, and printer hardware and applications.
  • Support remote access infrastructure, including VPN and mobile devices.
  • Administer user accounts in Microsoft Active Directory and Azure AD.
  • Manage and prioritize support requests via ticketing system.
  • Remedy situations during or after working hours, when necessary.
  • Document tasks and solutions to contribute to the knowledge base.
Requirements
  • 3-5 years of experience in an IT support environment.
  • Diploma in computer science, DEP in computer support, or similar training.
  • Active Directory and Exchange account management.
  • Remote access software such as TeamViewer, RDS, Citrix etc.
  • In-depth knowledge of Windows 10/11 operating systems.
  • Experience with Windows servers (2012/2016/2019).
  • Experience with Microsoft Autopilot and/or Intune.
  • Familiarity with Networking Principles and Windows Domains.
  • Working knowledge of Microsoft Office 365 suite of applications.
  • Experience supporting smartphones.
  • Excellent written and verbal communication skills.
  • Strong organizational and problem-solving skills.
  • Customer service oriented and ability to multitask and work in a fast-paced environment.
  • Able to work independently and in a team environment.
  • Ability to speak Spanish is considered an asset.
About the Role

This is a full-time permanent position from Monday to Friday. If you are interested in this opportunity, please apply by submitting your CV in English.



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