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Customer Support Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Polo Staffing A tiempo completo

This is a rewarding, hands-on IT support role that offers a unique opportunity to work in a dynamic and fast-paced environment.

You will be part of a small and friendly team of professionals, reporting to the Service Manager regularly and processing tickets that come in.

The type of support is primarily L1 and L2 desktop support, but you need to have a good overall understanding of how everything found in a typical office works (printers, networking, telephones, etc.).

Key Responsibilities:
  • Providing end-user support for Windows 10/11 and Mac OS desktop operating systems.
  • User creation and administration of Microsoft Office 365, including Exchange Online and SharePoint.
  • Website hosting, domain name registration, and DNS records.
  • Creating extensions on VOIP systems, provisioning new phones, and changing call routing.
  • Troubleshooting faulty computer hardware, identifying when an SSD/RAM upgrade makes sense.
  • Using remote monitoring and management tools to maintain devices remotely.
  • Understanding of core concepts regarding ITIL, IT managed services, and ticketing systems.
Position Details:
  • Office Position in a dynamic and growing company.

Full-time position with a competitive salary and benefits package.

Salary: Up to $3,300,000 per month, plus Colombian law benefits.

Requirements:
  • Language: English (required)
  • Ability to Commute: Medellín, Antioquia (required)
  • Ability to Relocate: Medellín, Antioquia: Relocate before starting work (required)