Desktop Support Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia Traffic Tech Inc. A tiempo completo
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at Traffic Tech Inc. as an entry-level Desktop Support Technician. This role will be based in our Bogota office in Colombia and will support multiple branches in assisting with troubleshooting and set-up of various hardware.

Key Responsibilities
  1. Hardware Installation and Support: Install, configure, and support desktops, laptops, and printer hardware and applications.
  2. Remote Access Infrastructure: Support remote access infrastructure, including VPN and mobile devices.
  3. User Account Administration: Administer user accounts in Microsoft Active Directory and Azure AD.
  4. Support Request Management: Manage and prioritize support requests via ticketing system.
  5. After-Hours Support: Remedy situations during or after working hours, when necessary.
  6. Documentation: Document tasks and solutions to contribute to the knowledge base.
Requirements
  1. IT Support Experience: 3-5 years of experience in an IT support environment.
  2. Education: Diploma in computer science, DEP in computer support, or similar training.
  3. Active Directory and Exchange: Active Directory and Exchange account management.
  4. Remote Access Software: Remote access software such as TeamViewer, RDS, Citrix, etc.
  5. Windows Operating Systems: In-depth knowledge of Windows 10/11 operating systems.
  6. Windows Servers: Experience with Windows servers (2012/2016/2019).
  7. Microsoft Autopilot and Intune: Experience with Microsoft Autopilot and/or Intune.
  8. Networking Principles: Familiarity with Networking Principles and Windows Domains.
  9. Microsoft Office 365: Working knowledge of Microsoft Office 365 suite of applications.
  10. Smartphone Support: Experience supporting smartphones.
  11. Communication Skills: Excellent written and verbal communication skills.
  12. Problem-Solving Skills: Strong organizational and problem-solving skills.
  13. Customer Service: Customer service oriented and ability to multitask and work in a fast-paced environment.
  14. Teamwork: Able to work independently and in a team environment.
  15. Language Skills: Ability to speak Spanish is considered an asset.


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