Desktop Support Specialist
hace 5 días
We are seeking a highly skilled Desktop Support Specialist to join our team at Traffic Tech Inc. as an entry-level Desktop Support Technician. This role will be based in our Bogota office in Colombia and will support multiple branches in assisting with troubleshooting and set-up of various hardware.
Key Responsibilities- Hardware Installation and Support: Install, configure, and support desktops, laptops, and printer hardware and applications.
- Remote Access Infrastructure: Support remote access infrastructure, including VPN and mobile devices.
- User Account Administration: Administer user accounts in Microsoft Active Directory and Azure AD.
- Support Request Management: Manage and prioritize support requests via ticketing system.
- After-Hours Support: Remedy situations during or after working hours, when necessary.
- Documentation: Document tasks and solutions to contribute to the knowledge base.
- IT Support Experience: 3-5 years of experience in an IT support environment.
- Education: Diploma in computer science, DEP in computer support, or similar training.
- Active Directory and Exchange: Active Directory and Exchange account management.
- Remote Access Software: Remote access software such as TeamViewer, RDS, Citrix, etc.
- Windows Operating Systems: In-depth knowledge of Windows 10/11 operating systems.
- Windows Servers: Experience with Windows servers (2012/2016/2019).
- Microsoft Autopilot and Intune: Experience with Microsoft Autopilot and/or Intune.
- Networking Principles: Familiarity with Networking Principles and Windows Domains.
- Microsoft Office 365: Working knowledge of Microsoft Office 365 suite of applications.
- Smartphone Support: Experience supporting smartphones.
- Communication Skills: Excellent written and verbal communication skills.
- Problem-Solving Skills: Strong organizational and problem-solving skills.
- Customer Service: Customer service oriented and ability to multitask and work in a fast-paced environment.
- Teamwork: Able to work independently and in a team environment.
- Language Skills: Ability to speak Spanish is considered an asset.
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