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Lead Desktop Support Engineer
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Lead Desktop Support Engineer to join our IT team at Electronic Arts EA. As a key member of our team, you will be responsible for ensuring the onboarding experience aligns with EA IT global standards and collaborating with the Desktop Support Engineering team to provide Tier 1-3 IT support for employees.
Key Responsibilities
- Ensure the onboarding experience is consistent with EA IT global standards
- Collaborate with the Desktop Support Engineering team to provide Tier 1-3 IT support for employees
- Manage incident response, tracking, and resolution, and perform root cause analysis to prevent reoccurring issues
- Develop technical solutions through automation, scripting, and engineering best practices
- Develop tools and scripts to assist with routine and complex maintenance tasks
- Guide communication between team members, site IT, and global IT functions
- Serve as the first and last escalation point for complex technical issues
Requirements
- Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience
- 5 or more years of experience in all aspects of a gaming studio site IT or within the entertainment media industry
- 2 or more years of experience in an IT senior and leadership role
- Experience with deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment
- Understanding of basic network protocols and network hardware
- Experience with G-suite/administration, Endpoint management tools admin, Anti-virus solutions, Virtual Desktop Infrastructure solutions, DNS, DHCP, Active Directory management, and file and printing services
- Familiarity with standard helpdesk ticketing tools/ITIL practices
- Experience with Customer Support and a desire to help end-users get what they need to do their jobs
Benefits
- Health Benefits - Medical insurance, dental insurance, life insurance, global fitness benefit, and mental wellbeing plan
- Professional Development - Training and development programs, opportunities for career advancement, and tuition reimbursement
- Work-Life Balance - 15 vacation days, paid holiday closure, and paid sick leave
- Meaningful Work - Opportunity to directly contribute to the development of EA titles
- Additional Perks - Meal card, game credits, and console reimbursement program
About Electronic Arts EA
Electronic Arts EA is a leading developer and publisher of games for PC, console, and mobile platforms. We are committed to creating innovative and engaging experiences for our players and are seeking talented individuals to join our team.
