IT Support Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia TransUnion A tiempo completo
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at TransUnion. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and systems.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to employees and systems, including troubleshooting and resolving hardware and software issues.
  • System Maintenance: Perform routine maintenance tasks to ensure the optimal performance of our systems, including updating software and hardware.
  • Documentation: Maintain accurate and up-to-date documentation of user requests and system issues.
  • Communication: Communicate effectively with employees and other stakeholders to resolve technical issues and provide support.
  • Problem-Solving: Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.
Requirements
  • Education: Associate's or bachelor's degree from an accredited institution in Computer Science or related field or have related work experience.
  • Language Skills: Excellent communication and writing skills in English and Spanish.
  • Technical Skills: Technical Desktop Skills required, including previous experience in Contact Center Support environment, Onsite support, Support Ticket systems, and Incident and Request management.
Preferred Qualifications
  • Comprehensive understanding of data analysis techniques.
  • Maintain Data Reports.
  • Basic Scripting and Programming Experience.
  • Basic knowledge on Linux/Unix.
  • Project Management.

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